Kimberly Edwards
Hereford,AZ
Summary
Accomplished Administrative Assistant at First West Properties, adept in office administration and data entry, significantly improved document organization. Demonstrated exceptional customer service, enhancing client relations at Verizon Wireless. Skilled in Microsoft Excel and effective time management, consistently achieving or exceeding performance targets. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
First West Properties
12.2020 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Verizon Wireless
07.2016 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Property Manager
Budget Mini Storage
06.2014 - 06.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
Postal Service Clerk
United States Post Office
06.2014 - 05.2016
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
Department Manager
Lowe's
10.2005 - 06.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
Supply Clerk
United States Navy, USN
09.1997 - 09.2002
- Organized and maintained stock records and shipping documents.
- Assisted in budget control through careful monitoring of inventory levels and making cost-effective purchasing decisions.
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Collaborated with team members to complete large-scale projects within tight deadlines, improving overall efficiency.
- Maintained a clean and safe working environment, adhering to all safety protocols and regulations.
- Improved warehouse organization, resulting in easier access to supplies and reduced time spent locating items.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06.1997
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Microsoft Word
Time Management
Microsoft Excel
File Organization
Customer and client relations
Computer Proficiency
Filing
Timeline
Administrative Assistant
First West Properties
12.2020 - 02.2022
Customer Service Representative
Verizon Wireless
07.2016 - 10.2020
Property Manager
Budget Mini Storage
06.2014 - 06.2016
Postal Service Clerk
United States Post Office
06.2014 - 05.2016
Department Manager
Lowe's
10.2005 - 06.2014
Supply Clerk
United States Navy, USN
09.1997 - 09.2002
High School Diploma -
Hopewell High School
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