Kimberly Edwards

- Provided technical support for the company's app and website, guiding members through account management and troubleshooting issues.

- Managed card services, including activation, reloading, and resolving issues with lost or stolen cards, ensuring seamless service for members.

- Verified and safeguarded Protected Health Information (PHI) by following strict HIPAA guidelines, ensuring confidentiality, privacy, and compliance with all legal and regulatory standards.

- Communicated with various insurance companies to assist members with benefit-related inquiries and ensured health insurance plans were current and up to date.

- Assisted members with checking and managing their OTC and extra benefits balances, ensuring accurate and timely information.

- Processed orders over the phone, helping members select eligible items and ensuring smooth transactions.

• Adhering to all relevant health department regulations and all customer service guidelines
• Keeping tables and work area tidy at all times
• Cooperating and communicating with all serving and kitchen staff.

• Greeting customers and presenting menus
• Delivering checks and collecting payments
• Up selling when appropriate
• Maintaining bar inventory.

• Locating and contacting debtors
• Counseling customers with delinquent accounts to bring resolution to unpaid debts
• Escalating unresolved cases to supervisors or legal departments for further action, such as legal proceedings
• Collecting payments and posting to accounts.

• Negotiating with debtors to set up feasible repayment plans
• Documenting all collection activities and providing regular reports to management on the status of accounts and collection efforts
• Educating debtors about their rights and responsibilities regarding the debt including any legal consequences of non-payment
• Updating account status’ and databases regularly.

• Packaging products to be shipped
• Creating shipping labels
• Resolving customer service issues via phone.

• Greeting customers and answering inquiries
• Ensuring that the register is balanced after each shift
• Logging transaction receipts and submitting logs
• Assisted in setting up marketing displays on sales floor.

• Providing service for guests at an upscale resort
• Ensuring a clean and safe environment
• Providing refreshments for guests.