Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Edwards

Miami

Summary

I am a dedicated and results-driven professional with a diverse background in customer service, telecommunications, and account collection. Adept at building rapport with clients and customers, providing exceptional service, and achieving positive outcomes. Possessing strong communication, organizational, and time management skills, with a proven ability to thrive in fast-paced environments. Committed to delivering excellence and contributing to the success of the team. Eager to leverage previously acquired skills and experiences to make a valuable contribution in a challenging and rewarding role.

Overview

9
9
years of professional experience

Work History

Member Service Representative

Nations Benefits OTC/ REMX
06.2024 - Current

- Provided technical support for the company's app and website, guiding members through account management and troubleshooting issues.

- Managed card services, including activation, reloading, and resolving issues with lost or stolen cards, ensuring seamless service for members.

- Verified and safeguarded Protected Health Information (PHI) by following strict HIPAA guidelines, ensuring confidentiality, privacy, and compliance with all legal and regulatory standards.

- Communicated with various insurance companies to assist members with benefit-related inquiries and ensured health insurance plans were current and up to date.

- Assisted members with checking and managing their OTC and extra benefits balances, ensuring accurate and timely information.

- Processed orders over the phone, helping members select eligible items and ensuring smooth transactions.



Server

Olive Garden
02.2023 - 10.2023
  • Adhering to all relevant health department regulations and all customer service guidelines
  • Keeping tables and work area tidy at all times
  • Cooperating and communicating with all serving and kitchen staff.

Bartender

Chili’s Bar and Grill
10.2022 - 10.2023
  • Greeting customers and presenting menus
  • Delivering checks and collecting payments
  • Up selling when appropriate
  • Maintaining bar inventory.

Account Collector

Investigative Recovery Services
08.2020 - 04.2022
  • Locating and contacting debtors
  • Counseling customers with delinquent accounts to bring resolution to unpaid debts
  • Escalating unresolved cases to supervisors or legal departments for further action, such as legal proceedings
  • Collecting payments and posting to accounts.

Account Collector

Finmax Smart Capital
01.2019 - 08.2020
  • Negotiating with debtors to set up feasible repayment plans
  • Documenting all collection activities and providing regular reports to management on the status of accounts and collection efforts
  • Educating debtors about their rights and responsibilities regarding the debt including any legal consequences of non-payment
  • Updating account status’ and databases regularly.

Shipping Clerk

Prime Health Central
08.2017 - 01.2019
  • Packaging products to be shipped
  • Creating shipping labels
  • Resolving customer service issues via phone.

Cashier

Marie Detournel 99 Cents Plus
07.2016 - 08.2017
  • Greeting customers and answering inquiries
  • Ensuring that the register is balanced after each shift
  • Logging transaction receipts and submitting logs
  • Assisted in setting up marketing displays on sales floor.

Pool Attendant

Boucher Brothers
10.2015 - 07.2016
  • Providing service for guests at an upscale resort
  • Ensuring a clean and safe environment
  • Providing refreshments for guests.

Education

Associate of Science -

Miami Dade College
11.2025

Esthetician License -

Celebrity School of Beauty
Miami, FL
11.2016

High School Diploma -

Dr. Michael M. Krop Senior High School
Miami, FL
06.2016

Skills

  • Computers and electronics
  • Time management
  • Persuasive communication skills
  • Client Relations
  • Documentation and Recordkeeping
  • Telecommunications
  • Organizational skills
  • Assertiveness
  • Financial knowledge
  • Patience and Persistence
  • Call center experience
  • Stress Tolerance
  • Financial transactions
  • Customer support
  • Relationship building

Timeline

Member Service Representative

Nations Benefits OTC/ REMX
06.2024 - Current

Server

Olive Garden
02.2023 - 10.2023

Bartender

Chili’s Bar and Grill
10.2022 - 10.2023

Account Collector

Investigative Recovery Services
08.2020 - 04.2022

Account Collector

Finmax Smart Capital
01.2019 - 08.2020

Shipping Clerk

Prime Health Central
08.2017 - 01.2019

Cashier

Marie Detournel 99 Cents Plus
07.2016 - 08.2017

Pool Attendant

Boucher Brothers
10.2015 - 07.2016

Esthetician License -

Celebrity School of Beauty

High School Diploma -

Dr. Michael M. Krop Senior High School

Associate of Science -

Miami Dade College
Kimberly Edwards