I am a dedicated and results-driven professional with a diverse background in customer service, telecommunications, and account collection. Adept at building rapport with clients and customers, providing exceptional service, and achieving positive outcomes. Possessing strong communication, organizational, and time management skills, with a proven ability to thrive in fast-paced environments. Committed to delivering excellence and contributing to the success of the team. Eager to leverage previously acquired skills and experiences to make a valuable contribution in a challenging and rewarding role.
- Provided technical support for the company's app and website, guiding members through account management and troubleshooting issues.
- Managed card services, including activation, reloading, and resolving issues with lost or stolen cards, ensuring seamless service for members.
- Verified and safeguarded Protected Health Information (PHI) by following strict HIPAA guidelines, ensuring confidentiality, privacy, and compliance with all legal and regulatory standards.
- Communicated with various insurance companies to assist members with benefit-related inquiries and ensured health insurance plans were current and up to date.
- Assisted members with checking and managing their OTC and extra benefits balances, ensuring accurate and timely information.
- Processed orders over the phone, helping members select eligible items and ensuring smooth transactions.