Summary
Overview
Work History
Education
Skills
Reference
References
Timeline
Generic

Kimberly Egnotovich

Tyler,TX

Summary

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Seasoned Operations Supervisor with proven background in managing teams, streamlining processes, and enhancing productivity. Known for strong leadership skills, ability to make strategic decisions, and commitment to operational excellence. Key contributions include implementation of process improvements that have significantly improved efficiency across various operations.

Overview

19
19
years of professional experience

Work History

Supervisor of Operations Preload

United Parcel Service, UPS
Bakersfield
04.2022 - Current
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers through excellent customer service practices.
  • Implemented cost-saving measures throughout the organization's operations.
  • Ensured compliance with all safety regulations in the workplace.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Maintained accurate records of employee attendance and performance reviews.
  • Directed employees on how to use equipment properly and safely.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
  • Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

FT On Road Supervisor

United Parcel Service, UPS
Bakersfield
09.2020 - 04.2022
  • Monitored driver's compliance with safety regulations and traffic laws when driving company vehicles.
  • Identified opportunities for process improvements within the department by analyzing data collected from previous deliveries.
  • Provided guidance to staff members who are struggling with certain tasks or responsibilities related to their job duties.
  • Ensured that all vehicles were maintained in a safe condition, adhering to company policies and procedures.
  • Investigated any reported accidents or incidents involving company vehicles or personnel while on duty.
  • Assisted in resolving customer complaints related to product quality or delivery issues.
  • Maintained records of employee hours worked, miles driven, fuel consumption and other relevant information regarding deliveries.
  • Collaborated with upper management teams in order to develop long-term plans for improving customer satisfaction levels.
  • Resolved conflicts between customers or vendors arising from late deliveries or incorrect orders delivered.
  • Organized routes for drivers based on customer demand and availability of resources like trucks and personnel.
  • Supervised and coordinated the daily delivery activities of drivers to ensure timely, accurate and efficient deliveries.
  • Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
  • Developed strategies to improve operational efficiency by reducing costs and increasing productivity.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Utilized street maps to plan and determine most efficient routes.
  • Transported and safely delivered items to prevent damage or loss.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Managed maintenance and repair actions for team equipment and vehicles.

PT Local Sort Supervisor

United Parcel Service, UPS
Bakersfield, CA
06.2020 - 08.2020
  • Developed and maintained effective working relationships with all departments within the facility.
  • Ensured accuracy of package sorting process by inspecting labels before sending packages out for delivery.
  • Analyzed trends from previous years' data in order to make informed decisions about staffing needs and budgeting allocations.
  • Organized resources in order to meet peak season demands by adjusting staff schedules accordingly.
  • Conducted weekly meetings to discuss safety protocols, operational procedures and customer service standards.
  • Resolved employee grievances in a timely manner through effective communication and problem-solving skills.
  • Enforced company policies and procedures in a consistent manner.
  • Investigated customer complaints regarding late deliveries or damaged items ensuring corrective action is taken promptly.
  • Created reports analyzing departmental performance metrics such as quality control, production output, cost savings initiatives.
  • Monitored daily productivity of employees to ensure work was completed efficiently and accurately.
  • Regularly audited inventory records to ensure accuracy and compliance with company guidelines and regulations.
  • Identified potential risks or hazards within the workplace and took appropriate measures to reduce their impact.
  • Maintained records related to employee attendance, training programs, disciplinary actions and other relevant data points.
  • Established clear expectations and goals for each shift while providing guidance and support when needed.
  • Provided feedback on areas of improvement in order to increase overall team morale and productivity levels.
  • Conducted regular safety inspections to ensure compliance with OSHA regulations.
  • Evaluated existing systems and made recommendations for upgrades or modifications where necessary.
  • Assisted in establishing processes for sorting packages according to size, weight, destination and other characteristics.
  • Implemented new policies and procedures that improved efficiency while reducing costs associated with operations.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Recorded sorted items accurately for inventory tracking purposes.
  • Operated sorting machinery and equipment safely and efficiently.
  • Utilized manual and automated systems to sort items at a high volume.
  • Inspected items for defects and quality assurance before sorting.
  • Provided excellent customer service by responding to inquiries related to sorted items.
  • Maintained a clean and organized work area to ensure a safe working environment.
  • Adjusted sorting methods based on the type of items and company requirements.
  • Assisted in loading and unloading items from delivery trucks.
  • Managed time effectively to meet or exceed sorting targets and deadlines.
  • Cleaned conveyor and surrounded sorting line to maintain work area.
  • Sorted pallets, boxes or other material by hand to maintain order.
  • Inspected items while sorting to meet criteria and maintain established rate per man hour.
  • Communicated effectively with supervisors to report any issues or discrepancies.
  • Collaborated with team members to increase sorting efficiency and accuracy.
  • Participated in regular training sessions to improve sorting techniques and safety practices.
  • Performed routine maintenance on sorting equipment to prevent malfunctions.
  • Sorted and categorized items according to size, type, and condition.
  • Demonstrated flexibility by performing various tasks as needed, including cleaning and maintenance duties.

Personal Vehicle Driver

United Parcel Service, UPS
Bakersfield, CA
05.2020 - 08.2020
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Assisted warehouse personnel in packing orders when necessary.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Utilized street maps to plan and determine most efficient routes.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

School Bus Driver

Newport Mesa USD
Newport Beach, CA
09.2009 - 04.2020
  • Performed pre-trip inspections of the bus according to established procedures.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Developed positive relationships with students through friendly interactions.
  • Communicated effectively with parents regarding student transportation issues.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Assisted with loading and unloading of passengers as needed.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
  • Complied with district policies and procedures concerning student discipline.

UPS Delivery Driver

United Parcel Service, UPS
Aliso Viejo, CA
04.2005 - 07.2009
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Received daily delivery instructions and route assignments from dispatch.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Assisted warehouse personnel in packing orders when necessary.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Reported mechanical problems encountered with vehicles to dispatch.

Education

High School Diploma -

Cypress High School
Cypress, CA
06-1992

Some College (No Degree) - Computer Programming

Cypress College
Cypress, CA

Some College (No Degree) - Criminal Justice

Santa Ana College
Santa Ana, CA

Skills

  • Recruitment and hiring
  • Maintenance Oversight
  • Staff Evaluation
  • Facilities Inspection
  • Budget Planning
  • Program Planning
  • Team Development
  • Performance reporting
  • Workflow Optimization
  • Regulatory Compliance
  • Logistics Management
  • Financial Management

Reference

Stephanie Dexter  President UPS Canada

References

References available upon request.

Timeline

Supervisor of Operations Preload

United Parcel Service, UPS
04.2022 - Current

FT On Road Supervisor

United Parcel Service, UPS
09.2020 - 04.2022

PT Local Sort Supervisor

United Parcel Service, UPS
06.2020 - 08.2020

Personal Vehicle Driver

United Parcel Service, UPS
05.2020 - 08.2020

School Bus Driver

Newport Mesa USD
09.2009 - 04.2020

UPS Delivery Driver

United Parcel Service, UPS
04.2005 - 07.2009

High School Diploma -

Cypress High School

Some College (No Degree) - Computer Programming

Cypress College

Some College (No Degree) - Criminal Justice

Santa Ana College

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Kimberly Egnotovich