Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Elkins

Grand Prairie,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Lone Star Hazmat Response
07.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assist with profiling non-hazardous and hazardous waste.
  • Generate bill of ladings and manifest documents.

Office Administrator

Haz Mat Special Services
09.2022 - Current
  • Deliver friendly assistance with new hires throughout interviewing and hiring process.
  • Screen applicant resumes and coordinate both phone and in-person interviews.
  • Set up orientations and initial training for new employees.
  • Partner with staffing agencies to place temporary employees.
  • Process financial documents, contracts, expense reports and invoices.
  • Interview prospective employees and provide input to HR on hiring decisions.
  • Organize team activities to build camaraderie and foster pleasant workplace culture.
  • Create memos, letters and other documents, fostering internal and external communication.
  • Review documents and obtain additional information to complete accurate paperwork and avoid delays.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.

Human Resources Administrator

Fivestar Manufacturing
04.2012 - 11.2020
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Interpreted and explained human resources policies, procedures or regulations.

  • Handled employee conflicts efficiently while following all company procedures.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Conducted exit interviews and completed employment termination paperwork.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
  • Contacted job applicants to inform of application status.

Sales Representative/Telemarketer

Landmark Merchant Solutions
06.2006 - 03.2012
  • Answered questions about company offerings with knowledgeable responses about products and services
  • Used persuasive communication skills to market products and services
  • Completed daily cold calling and outreach to build sales pipeline
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Contributed to team objectives in fast-paced environment.

Education

Bachelor of Science - Business Management

University of Phoenix
12.2017

Associate of Arts - Business

University of Phoenix
10.2013

Certificate: Project Management -

Coursera
01.2023

Certificate: Hazwoper 40 Hour -

360 Training
05.2024

Certificate : Business Administration -

University of Phoenix
12.2017

Skills

  • HR Support
  • Applicant Screening
  • Office Supplies and Inventory
  • Employee Development
  • Project Planning
  • Hiring and Training
  • Work Planning and Prioritization
  • Team Building
  • Professional and Courteous
  • Customer Service

Certification


  • Hazwoper 40 Hour, 360 Training - 2024
  • Safety Compliance Management DOT HM- 181, 360 Training - 2024
  • Foundations of Project Management, Coursera - 2023

Timeline

Office Manager

Lone Star Hazmat Response
07.2023 - Current

Office Administrator

Haz Mat Special Services
09.2022 - Current

Human Resources Administrator

Fivestar Manufacturing
04.2012 - 11.2020

Sales Representative/Telemarketer

Landmark Merchant Solutions
06.2006 - 03.2012

Bachelor of Science - Business Management

University of Phoenix

Associate of Arts - Business

University of Phoenix

Certificate: Project Management -

Coursera

Certificate: Hazwoper 40 Hour -

360 Training

Certificate : Business Administration -

University of Phoenix

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Kimberly Elkins