- LARGE-SCALE PRODUCT & PROGRAM OWNER
- SAFe AGILIST
- GLOBAL PROJECTS Knowledgeable & Process-Driven Technology Project Head Focused on Efficiencies & Enhancements
- Prepared professional with experience in Management Consulting, Professional Development, Adult Learning Expertise and Agile Methodologies knowledge as Professional Adjunct Instructor role. Skilled in preparing and delivering lectures, evaluating and grading student work and preparing course materials. Tech-savvy educator with in-depth understanding of Canvas and Blackboard programs.
Hi, I’m
KIMBERLY ELLERBE
Orlando,Florida
Summary
Overview
10
years of professional experience
5
Certification
Work History
Saint Louis University Main Campus
Adjunct Faculty Instructor (PT)
01.2023 - Current
Job overview
- Enhanced student comprehension by incorporating real-world examples and case studies in lectures.
- Provided individualized attention to each student during office hours or via email correspondence for additional clarification or support when needed.
- Contributed to the development of new courses or programs within the Business department based on emerging market demands.
- Emphasized practical applications of theoretical concepts in order to prepare students for real-world business challenges upon graduation.
- Served as subject matter expert for specific business topics during guest lectures or panel discussions held at the institution.
- Facilitated strong communication skills among students through written assignments, oral presentations, and peer review exercises.
- Strengthened relationships between faculty members by participating in departmental meetings and collaborative initiatives.
- Promoted a positive learning environment by addressing diverse student needs and fostering inclusivity in the classroom.
- Evaluated and graded assignments, exams, and papers, ensuring timely feedback to support student growth.
- Conducted regular assessments to monitor student progress in mastering key course objectives.
- Utilized various technology tools and platforms to enhance student learning.
- Encouraged students to think critically and develop problem-solving skills.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic, and vocational plans.
- Led group discussions and activities to stimulate student learning.
Deloitte Consulting
MANAGER, FINANCIAL SERVICES and Capital Markets
01.2022 - Current
Job overview
- Played a key role in SAFe 6.0 digital transformation of $9B financial services arm of automotive company across 7 workstreams; redesigned PMO with new human capital roadmap to upgrade business analysts and project managers to proven Scrum processes for development, QA, and delivery of centralized global platform
- Created standardized playbooks for new methodologies across operations, product, and tech; in 5 months, replaced redundant workflows with streamlined, living playbooks enabled by Jira, ServiceNow and LMS
- Reduced project timelines by 50% (12 to 6 months), which cut costs by up to 40%, by streamlining and accelerating continuous product feature development; never sacrificed quality or accuracy while speeding up
- Managed 10 reports and 50 people in total, while interfacing with the client, 20 SMEs, and ~300 people at large in an initiative impacting thousands of users across the organization
- Reduced costs and training needs
- Trained and certified 150 employees in SAFe 6.0 within 2 months, rapidly upskilling team for project needs
- Led early phases of nCino point of-service and loan origination system rollout for one of the largest credit unions in the US, making it easier for 100K+ employees to apply for loans
- Onboarded project team to Agile 6.0 framework, created playbook, and established reporting
- System reduced costs and reduced IT footprint.
Accenture
SENIOR CONSULTING MANAGER, FINANCIAL SERVICES
01.2021 - 01.2022
Job overview
- Consulted 10-month end-to-end implementation of loan servicing platform Loan IQ for global investment bank, enabling real-time dashboards and reports to improve global payment visibility, risk, and efficiency
- Ran global 40-person PMO (US, Europe, Asia, South America) and oversaw ~500 disparate resources in digital loan servicing transformation that impacted 5,000 bank users and is used for multi-billion-dollar transactions
- Role split 60% data migration (Tableau builds, Snowflake data streams, customized report building, data governance, and demos) and 40% management of training, legal, compliance, resource allocation, and more.
U.S. Bank
CHANGE MANAGEMENT LEADER FOR CONSUMER LENDING & MORTGAGE
01.2019 - 01.2021
Job overview
- Oversaw implementation of Blend PoS, cloud SaaS Net Oxygen, and nCino to create a new user-friendly, centralized, streamlined, and secure platform for 50M customers to submit loan and credit applications
- Following deployment, abandoned rates decreased by 60% and mortgage applications increased by 85%
- Accelerated loan approvals from up to 3 minutes to 60 seconds and automated decline letters to within 30 seconds – as well as eliminating random, fraud-risk customer communications – through new platform build
- Led a local team of 10 and ~50 across the US; directed, coached, and mentored a team of senior leaders.
UTG, Inc.
PROGRAM MANAGEMENT CONSULTANT (CLIENT: SPECTRUM)
01.2018 - 01.2019
Job overview
- Led Salesforce Lightning platform upgrade and implementation projects for regional fiber company that is one of the largest Salesforce users in the US
- Rolled out 9 apps in 8 months for 1,000 sales staff across the Midwest and East Coast, automating data collection and analysis to save time and sharpen customer focus
- Managed discovery phase and full SDLC for Workdays integrations, customizations, and enhancements
- Led cybersecurity platform deployment to detect and combat threats for roughly 100K users and accounts
- Oversaw development, design, feature development, supply validation/testing, and delivery support rollout.
Citibank
SENIOR PROGRAM RISK MANAGER, VICE PRESIDENT
01.2016 - 01.2018
Job overview
- Led direct team of 11 overseeing 400 global staff in 18-month rollout of end-to-end AML risk platform, onboarding 150M US credit card accounts in one of the largest-ever North American banking implementations
- Successfully enabled bank to meet new compliance requirement to risk rate credit card customers, avoiding major fines; led large Waterfall engagement, which involved managing project and business requirements, test cases, and legal compliance and training 450 newly certified analysts in three tiers of AML defense
- Designed common toolsets, training initiatives, and communications to share best practices across large-scale organizations and developed a key risk indicator and reporting program to set acceptable thresholds.
SunTrust Bank
SENIOR PROGRAM MANAGER, FIRST VICE PRESIDENT
01.2014 - 01.2016
Job overview
- Managed 10 reports and 150 resources in implementation of consumer risk platform to meet looming regulatory requirement to risk rate all customers for a Southern US bank
- Oversaw diverse, cross-functional teams
- Provided key strategic advice to Chief Risk Officer and other senior executives; devised and established the first enterprise-wide reputational risk program, including framework and governance structure
- Designed first CoE for trust and fiduciary, including recruitment, service design/controls, and impact assessment
- Created and led risk governance program, providing reports for senior leadership and regulatory submissions.
Deloitte Consulting
SENIOR CONSULTANT
01.2010 - 01.2014
Job overview
- Managed enterprise-wide digital transformations and process improvement initiatives valued at up to $5M for mostly healthcare and financial services companies
- Led teams of 25 to 70 staff in Oracle and SAP implementations, testing, and more
- For one Texas healthcare provider, reorganized all teams into Waterfall.
Education
University of Missouri
BACHELOR OF ARTS
University Overview
St. Louis University
EXECUTIVE MASTER OF INTERNATIONAL BUSINESS
University Overview
Nova Southeastern UniversityDavie, FL
Ph.D. from Organizational Leadership
08.2024
University Overview
Skills
- JIRA
- Azure
- Microsoft Project
- Clarity Project Management Platform
- Oracle Financial Implementations
- SAP ERP Implementation
- Canvas
- Blackboard
- Adaptive Learning
- Professional ethics
- Student Engagement
- Entrepreneurship Education
- E-Learning Platforms
- Student Evaluation
- Academic advising
- Instructional Techniques
Websites
Certification
- CERT. PROJECT MANAGER (CPM) - Project Management Leadership Group, Inc. (PMLG)
- PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management Institute (PMI)
- CERTIFIED SCRUM PRODUCT OWNER (CSPO) - Agile Alliance
- CERTIFIED SAFe SCRUM MASTER - Scaled Agile
- CERTIFIED PROFESSIONAL IN AGILE COACHING (ICP-ACC) - IC Agile
- CERTIFIED SAFe PRACTICE CONSULTANT (SPC) - Scaled Agile
Executive Strengths
Executive Strengths
- Digital Business Processes
- Enterprise SaaS & Cloud Rollouts
- Change Leadership
- Staff Training & Development
- SAFe Framework Deployment
- Vendor Alignment/Management
- Technical & Product Consulting
- Agile, Hybrid, & Waterfall
- Enterprise Programs
- Software Development Lifecycle
- Data Migration Strategy
- System Implementations
Timeline
Adjunct Faculty Instructor (PT)
Saint Louis University Main Campus
01.2023 - Current
MANAGER, FINANCIAL SERVICES and Capital Markets
Deloitte Consulting
01.2022 - Current
SENIOR CONSULTING MANAGER, FINANCIAL SERVICES
Accenture
01.2021 - 01.2022
CHANGE MANAGEMENT LEADER FOR CONSUMER LENDING & MORTGAGE
U.S. Bank
01.2019 - 01.2021
PROGRAM MANAGEMENT CONSULTANT (CLIENT: SPECTRUM)
UTG, Inc.
01.2018 - 01.2019
SENIOR PROGRAM RISK MANAGER, VICE PRESIDENT
Citibank
01.2016 - 01.2018
SENIOR PROGRAM MANAGER, FIRST VICE PRESIDENT
SunTrust Bank
01.2014 - 01.2016
SENIOR CONSULTANT
Deloitte Consulting
01.2010 - 01.2014
University of Missouri
BACHELOR OF ARTS
St. Louis University
EXECUTIVE MASTER OF INTERNATIONAL BUSINESS
Nova Southeastern University
Ph.D. from Organizational Leadership
- CERT. PROJECT MANAGER (CPM) - Project Management Leadership Group, Inc. (PMLG)
- PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management Institute (PMI)
- CERTIFIED SCRUM PRODUCT OWNER (CSPO) - Agile Alliance
- CERTIFIED SAFe SCRUM MASTER - Scaled Agile
- CERTIFIED PROFESSIONAL IN AGILE COACHING (ICP-ACC) - IC Agile
- CERTIFIED SAFe PRACTICE CONSULTANT (SPC) - Scaled Agile
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