Kimberly Ellis

Store Manager

Rite-Aid Pharmacy

03.2004 - Current

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Developed and implemented successful staff incentive programs to motivate employees.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assisted with hiring, training and mentoring new staff members.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reported issues to higher management with great detail.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.