Kimberly Elmore
Monroe,LA
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in quality control and efficient packing. Proven ability to enhance team collaboration and reduce errors through effective communication and problem-solving. Skilled in materials handling and time management, consistently delivering high-quality results under pressure.
Overview
11
11
years of professional experience
Work History
Packer
Amazon
Shreveport
09.2024 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Reduced packaging time, carefully selecting and using appropriate tools and methods.
- Contributed ideas for process improvements during team meetings, some of which were implemented.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
Delivery Driver
FedEx
Monroe, LA
08.2019 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
Cashier Team Lead
Target
Monroe, LA
05.2014 - 07.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Education
Carroll High School
Monroe, LA05.2001
Skills
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
- Efficient packing
- Quality control
- Box assembly
- Box building
- Labeling accuracy
- Barcode scanners
- Reading comprehension
- Quality assurance
- Product Inspections
- Barcode scanning
- Package sealing
- Workstation organization
- Teamwork and collaboration
- Flexible and adaptable
- Problem-solving
- Clear communication
- Critical thinking
- Multitasking
- Materials handling
- Time management
- Decision-making
- Written communication
Timeline
Packer
Amazon
09.2024 - Current
Delivery Driver
FedEx
08.2019 - 08.2024
Cashier Team Lead
Target
05.2014 - 07.2019
Carroll High School