Kimberly Elrod
Knoxville,TN
Summary
Driven, motivated worker with strong leadership skills. Extremely organized and efficient in the workplace. Extensive customer service, sales, and management experience. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Extensive computer training, including knowledge of Microsoft Word, PowerPoint, and Excel.
Overview
14
14
years of professional experience
Work History
Parts Coordinator
Caliber Collision
09.2023 - 09.2024
- Attended production meetings in order to determine which parts were outstanding and know when they would arrive
- Checked quality of parts and inspected for damage.
- Handled day-to-day shipping and receiving.
- Verified invoice and part numbers and resolved any discrepancies between purchase orders and received shipments promptly.
- Labeled and distributed parts to Body Technician’s designated areas.
- Ensured technicians were compensated for repairing any damaged parts from vendors
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Collected pending return credits from vendors daily.
- Spearheaded cross-functional efforts to resolve backorders quickly and boosting overall efficiency.
- Evaluated current processes regularly identifying opportunities to streamline operations boosting overall efficiency.
- Provided timely, insightful and accurate reports to upper management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prioritized completion of tasks and adapted as needed in fast-paced environment
- Rearranged and maintained clean and organized department to prevent lost or broken parts and keep workspaces organized and efficient.
Service Advisor/Auto Collision Estimator
Caliber Collision
03.2021 - 09.2023
- Served as main point of contact for customers throughout repair process, addressing concerns and providing updates on progress as needed.
- Performed check-in of vehicle when dropped off for repairs, including marking of damage, pre-repair diagnostic scan, and documentation of condition and mileage.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Selected parts for repair per insurance guidelines and ordered via OPSTrax system
- Attended and actively participated in daily production meetings in order to keep repairs moving smoothly.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Upon completion of repairs, performed quality check of vehicle in order to confirm all components working and up to safety and quality standards.
- Maintained strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout repair process.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Cashier/ Customer Service Worker
Weigel’s
02.2015 - 03.2021
- Worked directly with customers in order to answer questions and resolve complaints
- Operated Cash register including receiving and disbursing money
- Processed merchandise returns and exchanges
- Maintained clean and orderly store and fueling area
- Balanced Cash Register
- Sold products and services
- Merchandise pricing and inventory
- Performed stocking and display setup
- Received award for top sales in store during company community fundraiser
Office Manager/ Shop Technician
Outlet Key Shop
10.2010 - 02.2015
- Answered incoming calls and routed to appropriate extension
- Collected and posted daily register sales and written invoices into Quickbooks Office
- Prepared and deposited weekly deposits
- Managed 2 storefront locations by allocating tasks and assignments to subordinates and monitoring their performance
- Single handedly initiated and closed multiple $15,000+ sales
- Opened, ran, and closed storefront mostly solo for 3+ years
- Worked directly with customers in order to find the best solution for their problem
- Point person for scheduling maintenance, mailing, shipping, supplies, equipment, bills and errands
- Managed relationships with vendors and service providers
- Managed Owners' schedules, calendars and appointments
- Responsible for recruiting staff for storefronts and providing orientation and training to new employees
- Handled all orders of stock, special orders and necessary tools
Education
Associate of Science Degree -
Pellissippi State Community College
Knoxville, TN01.2009
High School Diploma -
Karns High School
Knoxville, TN01.2004
Skills
- Customer Service
- Operations Management
- Computer Skills
- Teamwork and Collaboration
- Email and Phone Communication
- Work Planning and Prioritization
- Multitasking Abilities
- Attention to Detail
Timeline
Parts Coordinator
Caliber Collision
09.2023 - 09.2024
Service Advisor/Auto Collision Estimator
Caliber Collision
03.2021 - 09.2023
Cashier/ Customer Service Worker
Weigel’s
02.2015 - 03.2021
Office Manager/ Shop Technician
Outlet Key Shop
10.2010 - 02.2015
Associate of Science Degree -
Pellissippi State Community College
High School Diploma -
Karns High School
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