KIMBERLY EMILE
Newark,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MANAGER
FASHION LOVE BOUTIQUE
2014.08 - 2022.06
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervisor
COST U LESS BOUTIQUE
2009.06 - 2013.09
- Lead and directed team members
- Removed trash and straightened counters to keep area clean and neat.
- Creating and managing team schedules.
- Reporting to senior management
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Caribbean Dispatch Services Limited
2011.04 - 2011.09
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Ensured that customers needs and expectations were met.
- Built outstanding relationships with returning customers.
Education
Diploma - Business Management
Sir Arthur Community College
St Lucia08.2007
Caribbean Examination Council - Business Administration
Micoud Secondary School
St Lucia 09.2000
Skills
- Managing Employee Relations
- Team Leadership
- Sales and Marketing
- Productivity Performance
- Coaching and Mentoring
- Overseeing Employees
- Managing Cash Register
- Time Management
- Customer Relationship Management
- Issue and Conflict Resolution
- Complex Problem-Solving
- Employee Training
Accomplishments
- Supervised a number of staff members.
Certification
-Certificate in Customer Service Representative
-Certificate in Leadership
Timeline
MANAGER
FASHION LOVE BOUTIQUE
2014.08 - 2022.06
Customer Service Representative
Caribbean Dispatch Services Limited
2011.04 - 2011.09
Supervisor
COST U LESS BOUTIQUE
2009.06 - 2013.09
Diploma - Business Management
Sir Arthur Community College
Caribbean Examination Council - Business Administration
Micoud Secondary School
-Certificate in Customer Service Representative
-Certificate in Leadership
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