Kimberly Ennis
Watford City,ND
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Independent Business Owner
Simply Uniq Designs
01.2020 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Oversaw inventory management processes ensuring optimal stock levels while minimizing wastage and storage costs.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
Supervisor for Internet Support
Cox Communications
05.2017 - 09.2019
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Representative Team Leader
Direct TV
06.2015 - 04.2017
- Fostered vital customer relationships to generate $[Amount] in sales.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Trained and mentored new sales representatives.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Expanded customer base through cold calling, networking, and relationship building.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
GED -
GED
Tucson, AZ05.2014
Skills
- Business Growth
- Policy and Procedure Implementation
- Recruiting and Training
- Staffing
- Financial Administration
- Team Leadership
- Operations Management
- Attention to Detail
- Decision Making
- Problem Solving
- Financial Planning
- Business Marketing
- Budget Control
Timeline
Independent Business Owner
Simply Uniq Designs
01.2020 - Current
Supervisor for Internet Support
Cox Communications
05.2017 - 09.2019
Sales Representative Team Leader
Direct TV
06.2015 - 04.2017
GED -
GED
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