Kimberly Ensminger
New Martinsville,WV
Overview
28
28
years of professional experience
Work History
Crew Chief
McDonald's Restaurant
02.2022 - 10.2024
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored new crew members on service protocols and operational procedures.
- Coordinated team scheduling to optimize labor efficiency during peak hours.
- Implemented process improvements that enhanced customer service response times.
- Monitored inventory levels and managed stock replenishment for efficient workflow.
Sales Associate
Family Dollar
02.2020 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and improve inventory management.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Trained new associates on operational procedures and customer service standards for consistent service quality.
- Conducted inventory counts and restocked shelves to maintain product availability and presentation standards.
- Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.
Restaurant Server
Texas Roadhouse
01.2010 - 07.2011
- Trained and mentored new servers on menu knowledge and customer service best practices.
- Delivered exceptional dining experiences through attentive service and prompt order fulfillment.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
- Resolved customer complaints efficiently, enhancing guest satisfaction and retention rates.
- Managed multiple tables simultaneously, maintaining high levels of organization and efficiency.
- Implemented upselling techniques, increasing overall sales while providing tailored recommendations to guests.
- Ensured adherence to health and safety regulations, contributing to a clean and safe dining environment.
- Led team meetings to discuss service improvements, fostering a culture of continuous improvement among staff.
Certified Nursing Assistant
Ruby Memorial Hospital
07.1996 - 10.2008
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided compassionate care, fostering strong patient relationships through effective communication.
- Collaborated with healthcare teams to develop individualized care plans for optimal patient outcomes.
Education
Certificate - Certified Nursing Assistant
Vocational Tech
Morgantown, WV06-1989
High School Diploma -
Morgantown High School
Morgantown, WV06-1988
Skills
- Training and mentoring
- Performance improvements
- Mechanical troubleshooting
- Crew leadership
- Quality assurance
- Team development
- Mechanical aptitude
- Crew supervision
Timeline
Crew Chief
McDonald's Restaurant
02.2022 - 10.2024
Sales Associate
Family Dollar
02.2020 - 02.2023
Restaurant Server
Texas Roadhouse
01.2010 - 07.2011
Certified Nursing Assistant
Ruby Memorial Hospital
07.1996 - 10.2008
Certificate - Certified Nursing Assistant
Vocational Tech
High School Diploma -
Morgantown High School