Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Ensminger

New Martinsville,WV

Overview

28
28
years of professional experience

Work History

Crew Chief

McDonald's Restaurant
02.2022 - 10.2024
  • Supervised daily operations to ensure compliance with quality and safety standards.
  • Trained and mentored new crew members on service protocols and operational procedures.
  • Coordinated team scheduling to optimize labor efficiency during peak hours.
  • Implemented process improvements that enhanced customer service response times.
  • Monitored inventory levels and managed stock replenishment for efficient workflow.

Sales Associate

Family Dollar
02.2020 - 02.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to drive sales and improve inventory management.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Trained new associates on operational procedures and customer service standards for consistent service quality.
  • Conducted inventory counts and restocked shelves to maintain product availability and presentation standards.
  • Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.

Restaurant Server

Texas Roadhouse
01.2010 - 07.2011
  • Trained and mentored new servers on menu knowledge and customer service best practices.
  • Delivered exceptional dining experiences through attentive service and prompt order fulfillment.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
  • Resolved customer complaints efficiently, enhancing guest satisfaction and retention rates.
  • Managed multiple tables simultaneously, maintaining high levels of organization and efficiency.
  • Implemented upselling techniques, increasing overall sales while providing tailored recommendations to guests.
  • Ensured adherence to health and safety regulations, contributing to a clean and safe dining environment.
  • Led team meetings to discuss service improvements, fostering a culture of continuous improvement among staff.

Certified Nursing Assistant

Ruby Memorial Hospital
07.1996 - 10.2008
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Provided compassionate care, fostering strong patient relationships through effective communication.
  • Collaborated with healthcare teams to develop individualized care plans for optimal patient outcomes.

Education

Certificate - Certified Nursing Assistant

Vocational Tech
Morgantown, WV
06-1989

High School Diploma -

Morgantown High School
Morgantown, WV
06-1988

Skills

  • Training and mentoring
  • Performance improvements
  • Mechanical troubleshooting
  • Crew leadership
  • Quality assurance
  • Team development
  • Mechanical aptitude
  • Crew supervision

Timeline

Crew Chief

McDonald's Restaurant
02.2022 - 10.2024

Sales Associate

Family Dollar
02.2020 - 02.2023

Restaurant Server

Texas Roadhouse
01.2010 - 07.2011

Certified Nursing Assistant

Ruby Memorial Hospital
07.1996 - 10.2008

Certificate - Certified Nursing Assistant

Vocational Tech

High School Diploma -

Morgantown High School
Kimberly Ensminger