Kimberly Epting

• Provide in-home family support services to preserve family units and prevent out-of-home placements.
• Conduct comprehensive assessments to determine family strengths, needs, and risk factors.
• Utilize Motivational Interviewing techniques to foster client engagement and long-term behavioral change.
• Develop and implement individualized service plans in collaboration with clients and multidisciplinary teams.
• Deliver culturally sensitive services to clients of varying ages and backgrounds, including immigrant, BIPOC, and low-income populations.
• Facilitate parenting education, conflict resolution, and communication skill-building.
• Maintain accurate, timely documentation and progress reports for internal and external stakeholders.
• Coordinate with community partners to connect families with resources such as housing, mental health services, and employment support.
• Documented case notes, progress reports, and safety plans with accuracy and confidentiality.

• Provided direct one-on-one care for a child with autism, tailored to their individual behavioral, emotional, and sensory needs.
• Supported the child with daily routines, communication development, and life skills in home and community settings.
• Implemented behavior support plans using positive reinforcement, redirection, and structured interventions.
• Fostered a supportive, patient, and safe environment to reduce anxiety and encourage social interaction.
• Collaborated closely with family members and care teams to ensure continuity and consistency in support strategies.
• Monitored and documented progress, challenges, and milestones in line with care goals.

• Led the Women’s Department team to meet and exceed sales goals through strategic merchandising and exceptional service.
• Trained and coached team members on customer engagement, product knowledge, and company policies.
• Executed floor sets and ensured the department aligned with brand guidelines and seasonal trends.
• Maintained inventory accuracy through cycle counts, restocks, and shrink prevention techniques.
• Collaborated with store leadership to improve team performance and enhance overall customer satisfaction.
• Assisted with store-wide operations including opening/closing procedures, cash handling, and promotional planning.
• Handled escalated customer concerns with professionalism and care.

- Processed customer purchases quickly and accurately using point-of-sale (POS) systems.

- Handled cash, credit, and debit transactions while maintaining balanced cash drawers.

- Provided friendly, helpful service and answered questions about products and promotions.

- Assisted in restocking shelves and maintaining cleanliness throughout the store.

- Resolved customer concerns professionally, ensuring a positive shopping experience.