Kimberly Ernster
Belton,Missouri
Summary
Motivated individual with a career change in mind, who is excellent in communication, time management, computer, and interpersonal skills looking to gain valuable experience in a professional setting. I am a detail-oriented professional aiming to leverage my abilities to successfully fill the Customer Relations Specialist position at Compass Health. I am frequently praised as hard working by my peers, I can be relied upon to help your company achieve goals.
Overview
11
11
years of professional experience
Work History
Customer Service
Gardner Edgerton Unified School District 231
Gardner , Kansas
2023.07 - Current
- Assisted in transitioning students from one educational setting to another
- Assessed student progress and provided feedback to parents and guardians
- Established and maintained cooperative working relationships with students, parents, and schools
- Utilized technology to supplement instruction and enhance student learning
- Modeled professional and ethical standards when dealing with students, parents and community
- Designed and implemented behavior management plans for students with challenging behaviors
- Communicated orally and in writing with students, parents and other professionals
- Promoted positive learning environment to engage students and encourage lesson participation
- Implemented instructional activities to keep students actively engaged in meaningful learning experiences
- Delivered continuous and appropriate student growth and achievement for age group, subject area and program classification
- Fulfilled district and state educational development requirements
- Oversaw use of technical and specialized equipment for students
- Recommended modifications to make classroom environment suitable to individuals with impairments
- Communicated clearly with learners and staff members
- Assisted students in learning proper social awareness and in developing self-sufficiency
- Monitored student conduct and utilized approved behavior management techniques to redirect and modify inappropriate behaviors.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Teacher
Discover Academy Gardner
Gardner , Kansas
2021.08 - 2022.03
- Organized and used variety of teaching techniques, maximizing individual and group learning
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians
- Built a positive rapport with students to encourage them to take risks in their learning
- Adapted curriculum, addressing needs of scholars with varying abilities and cultural backgrounds
- Presented lesson content with varied strategies to keep students interested and drive home key points
- Facilitated small group instruction to meet the needs of each student
- Delivered engaging lesson plans, inspiring learners to explore topics outside of classtime
- Engaged parents or guardians by connecting via phone or e-mail
- Created flexible academic programs and classroom environments, promoting learning and personal growth
- Created and maintained clean, safe and organized learning environment
- Planned lessons with logically sequenced objectives, based on curriculum
- Documented student attendance and maintained achievement and progress records
- Practiced positive, consistent discipline in classroom management
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
Nanny
Personal Home Maker
Gardner , Kansas
2015.01 - 2021.08
- Administered discipline and guidance in accordance with parental guidelines
- Modeled appropriate behaviors to encourage social and emotional development
- Tended to general needs of children while supervising and enforcing safety in day-to-day activities
- Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development
- Created stimulating and nurturing environment to enable children to feel safe
- Taught basic life skills such as manners, respect, and responsibility
- Assisted young students with homework, supporting academic requirements
- Met with parents to plan for upcoming activities
- Performed housekeeping tasks to facilitate child care.
Nutrition Care Worker
Olathe Medical Center
Olathe , Kansas
2012.12 - 2015.01
- Prepared meals according to client dietary requirements
- Protected health information according to HIPAA policies and procedures
- Coordinated medical appointments, errands, and social events
- Responded to resident dining needs and assisted with feeding
- Reported health changes and provided proper documentation to appropriate staff.
Education
Associates In General Studies In Early Childhood Special Education -
Fort Hays State University
Skills
- Customer Orders
- Data Entry
- Word Processing
- Maintaining Confidentiality
- Document Scanning
- Customer Communication
- Keyboard Entry
- Microsoft Office
- Independent Worker
- Verifying Dates
- External Communications
- Software Troubleshooting
- Office Supplies and Inventory
- Strong Problem Solver
- Customer Satisfaction
- Proofreading
- Skill-Building Support
- Activity Planning
- Verbal and Written Communication
- Conflict Resolution Techniques
- Organization and Prioritization
- PowerPoint Presentations
References
References available upon request
Timeline
Customer Service
Gardner Edgerton Unified School District 231
2023.07 - Current
Teacher
Discover Academy Gardner
2021.08 - 2022.03
Nanny
Personal Home Maker
2015.01 - 2021.08
Nutrition Care Worker
Olathe Medical Center
2012.12 - 2015.01
Associates In General Studies In Early Childhood Special Education -
Fort Hays State University
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