Kimberly Esquivel
Apple Valley,CA
Summary
Creative and knowledgeable leader in medical office with exceptional background over +9 years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Quality Care Physical Therapy
Bothell, WA
10.2022 - Current
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Answered multi-line phone system.
- Verified Insurance and acquired prior authorizations.
- Closed the clinic down each night, ensuring cleanliness and preparation for the next day.
- Delegated tasks to aides to ensure the needs of the clinic.
Office Manager
Skagit Naturopathic Clinic
Mount Vernon, WA
02.2021 - 10.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Assessed current office procedures and implemented improvements, boosting productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained a personal daily Medical assistant schedule for injections (vitamin B, testosterone, flu, COVID)
- Roomed patients for the MD three days a week.
Medical Assistant
NorthWest Foot and Ankle Specialist
Everett, WA
08.2017 - 09.2019
- Assisted physicians by preparing patients for procedures.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process. Gathered health history, vital signs and information about current medical issues
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Maintained clean and organized work area with adequate supplies and reagents.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Organized charts, documents and supplies to maintain team efficiency.
Assistant Store Manager
Walgreens
Apple Valley, CA
07.2004 - 03.2011
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Maintained current and accurate cash balances for all programs, departments and projects.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Education
Associate of Applied Science - Medical Assisting
Everest College
Everett, WA01.2011
Skills
- Inventory and supply management
- Charting expertise
- HIPAA compliance
- Professional bedside manner
- Team management and supervision
- Patient scheduling
- Certified in Basic Life Support (BLS)
- Data entry
- Medical terminology knowledge
- Conflict resolution abilities
- Quick problem solver
- Diagnostic procedures
- Calm and level-headed under duress
- Knowledgeable in insurance prior authorization's
- Insurance verifications
Timeline
Medical Receptionist
Quality Care Physical Therapy
10.2022 - Current
Office Manager
Skagit Naturopathic Clinic
02.2021 - 10.2022
Medical Assistant
NorthWest Foot and Ankle Specialist
08.2017 - 09.2019
Assistant Store Manager
Walgreens
07.2004 - 03.2011
Associate of Applied Science - Medical Assisting
Everest College
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