Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Essert

Cincinnati,OH

Summary

Dynamic professional with extensive experience at The Shepherd Chemical Company, excelling in roles from Quality Control to Customer Service. Demonstrated expertise in SAP applications and a knack for analytical problem-solving. Achieved significant improvements in inventory accuracy and customer satisfaction, showcasing organized attention to detail and proactive conflict resolution skills.

Overview

32
32
years of professional experience

Work History

Quality Control

The Shepherd Chemical Company
02.2019 - Current
  • Review/approve all incoming Certificate of Analysis for both packaged raw materials and bulk deliveries
  • Coordinate with Quality Control Manager the approval of out of spec material
  • Followed quality control procedures.
  • Complete the analysis approval or necessary variance in SAP providing necessary usage decision.

Supply Chain Coordinator

The Shepherd Chemical Company
01.2019 - Current
  • Collaborated with procurement and production departments to facilitate smooth accomplishment of deadlines.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Monitored supplier performance for compliance with contract terms and quality standards.
  • Processed through SAP the generation of new purchase orders for specific bulk raw materials with contracted vendors.
  • Processed through SAP the receiving of all bulk raw materials.
  • Collaborated with the accounting department for any invoicing discrepancies.

Inventory Control Specialist

The Shepherd Chemical Company
02.2004 - Current
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Audited and corrected discrepancies in inventory numbers.
  • Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
  • Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
  • Performed SAP transactions necessary to complete process orders and various inventory transactions.
  • Work with production managers/supervisors to ensure inventory is accurate and postings are completed in a timely manner.
  • Assist CPW with the use of SAP and PI sheets.

Customer Service Representative

The Shepherd Chemical Company
04.1993 - 02.2004
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided training to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy when dealing with customers and other team members.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Liaised with sales, accounting, and production teams to develop solutions and accomplish shared objectives.
  • Developed customer data base in the initial SAP set up.
  • Processed all orders in SAP.

Education

High School Diploma -

Seton High School
Cincinnati, OH
05-1985

Skills

  • Organized Attention to Detail
  • Skilled in SAP Applications
  • Conflict Resolution
  • Analytical Problem Solving

Timeline

Quality Control

The Shepherd Chemical Company
02.2019 - Current

Supply Chain Coordinator

The Shepherd Chemical Company
01.2019 - Current

Inventory Control Specialist

The Shepherd Chemical Company
02.2004 - Current

Customer Service Representative

The Shepherd Chemical Company
04.1993 - 02.2004

High School Diploma -

Seton High School

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Kimberly Essert