KIMBERLY ETTINGER
York,PA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Wellspan VNA
York, PA
12.2023 - 07.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
Sr. Recruiter
Day & Ross Freight
York, PA
02.2021 - 10.2023
- Developed and implemented recruitment strategies to attract qualified candidates for open positions.
- Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
- Evaluated candidate qualifications by analyzing resumes and conducting reference checks.
- Managed the full cycle of recruitment process from sourcing to onboarding new employees.
- Analyzed applicant data such as resumes, test scores, references, background checks.
- Coordinated with hiring teams throughout the selection process to ensure a smooth transition.
- Ensured compliance with all applicable laws related to employment practices.
- Participated in career fairs and other recruiting events.
- Organized orientation sessions for new recruits to familiarize them with company policies.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Facilitated job application processes for qualified candidates.
- Participated in local job fairs and recruitment events for prospective hiring.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Assisted with the onboarding process for new hires.
Paramedical Examiner
Exam One-Quest Diagnostics
York, PA
06.2020 - 07.2021
- Performed physical examinations including taking vital signs, measuring height and weight, and visual acuity testing.
- Collected blood samples for laboratory analysis following standard procedures.
- Educated patients on preventive healthcare measures such as diet, exercise, immunizations.
- Collected specimen samples and transported to laboratory for processing.
Recruiter/Processor
S & H Express
York, PA
06.2020 - 02.2021
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Organized recruitment activities such as career fairs, campus visits.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Operations Administrative Coordinator
Inland Star Distribution Centres Inc.
Harrisburg, PA
04.2020 - 06.2020
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Assisted with the organization and execution of operational processes.
- Monitored inventory levels to ensure adequate stock availability.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Implemented safety protocols to maintain a safe working environment.
- Resolved customer service issues in a timely manner.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed communications between departments to ensure efficient operations.
Logistics Coordinator
Wolf Home Furnishings
York, PA
08.2019 - 04.2020
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Human Resources Assistant/Dispatch/Dock Supervisor
Estes Express
York, PA
02.2013 - 08.2019
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Updated employee database with changes in job title, salary information or contact details.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Monitored timekeeping records for accuracy and completeness.
- Performed administrative tasks related to payroll processing or benefit administration.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Education
Word Processing/Office Management - Office
Palmer Business Institute
Lancaster, CA01-1992
GED -
Hempfield High School
Landisville, PA06-1991
Skills
- Digital Archiving
- Bookkeeping
- Data Entry
- Mail handling
- Invoice Processing
- Spreadsheet Management
- Clerical Support
- Meeting planning
- Expense Reporting
- Database Management
- Scheduling
- Appointment Scheduling
- Office Administration
- Quality Assurance
- Filing
- Check processing
- Calendar Management
- Inventory Systems
- Workflow Planning
- Understands grammar
- Prioritization
- Microsoft Excel
- Reception oversight
- Customer Relations
- Computer Skills
- Billing and coding
- Payroll liability and deductions
- Workers' compensation knowledge
- AR/AP
- Accounting skills
- Compensation and benefits
- Multitasking and prioritization
- Multi-line telephone system operation
- Workers' compensation
- Documentation and Recordkeeping
- Data Management
- Credit and collections
- Records Management Systems
- Professional and mature
- Scheduling and calendar management
References
References available upon request.
Timeline
Administrative Assistant
Wellspan VNA
12.2023 - 07.2024
Sr. Recruiter
Day & Ross Freight
02.2021 - 10.2023
Paramedical Examiner
Exam One-Quest Diagnostics
06.2020 - 07.2021
Recruiter/Processor
S & H Express
06.2020 - 02.2021
Operations Administrative Coordinator
Inland Star Distribution Centres Inc.
04.2020 - 06.2020
Logistics Coordinator
Wolf Home Furnishings
08.2019 - 04.2020
Human Resources Assistant/Dispatch/Dock Supervisor
Estes Express
02.2013 - 08.2019
Word Processing/Office Management - Office
Palmer Business Institute
GED -
Hempfield High School
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