Kimberly Evans
Middletown,OH
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. High-energy Manager successful in building and motivating dynamic teams. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
26
26
years of professional experience
Work History
Building Manager & Executive Administrator
Infintech LLC, I3 Verticals & Payroc
11.2017 - Current
- Delegated assignments based on site plans, project needs and knowledge of individual team members.
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Coordinated paperwork and inspections required for each type of building to keep workflow running smoothly and to avoid backlog.
- Communicated daily with vendors to keep project fully operational.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled information and input into Sales Force database.
- Produced monthly sales reports using advanced Excel spreadsheet functions.
- Obtained scanned records and uploaded into database.
- Inspected grounds and facilities to identify necessary repairs.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Implemented key card access system, increasing security and convenience for tenants.
- Managed key executive office staff and prioritized workloads.
- Monitored executive and site schedules to coordinate meetings and corporate event years of analyst experience.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
Spa Manager/Marketing & Sales
The Village Spa Aveda
01.2015 - 01.2016
- Prepared program operating budgets, budget reports and other financial performance reports.
- Collaborated with staff to achieve their goals.
- Planned and conducted 16 staff training's per quarter with an emphasis on services and retail.
- Created market and customer-specific marketing solutions for managed brands.
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Instructor/Educator
Aveda Fredric's Institute
12.2013 - 01.2016
- Created an online training program to be used during video training conferences.
- Selected and assigned instructors to conduct training seminars.
- Resolved customer complaints and facilitated conflict resolutions.
- Developed individualized, therapeutic skin-care programs.
Manager
Nvogue Medi Spa
02.2007 - 12.2013
- Developed individualized, therapeutic skin-care programs.
- Performed body treatments, including waxing, body wrap application.
- Performed facials, chemical peels and waxing procedures. Flexibly worked evenings and weekends to ensure proper spa coverage.
- Resolved customer complaints and facilitated conflict resolutions.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Management and company payroll.
Regional Coordinator
Fredric's Aveda Corporation
02.1999 - 05.2007
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Attended monthly sales meetings and quarterly sales training's.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
Education
Esthetics/Nails
Miami Jacobs
Dayton, OH2007
Associate Business -
Miami University
Oxford, OH1995
Skills
- Effective Managerial Techniques
- Customer Relations
- Strategic Market Planning
- Marketing
- Project Planning
- Sales Development
- Microsoft Office Proficient
- Exceptional Communication Skills
- Training and Coaching
- Payroll & Inventory
References
Kerry Neal, Manager & Sales (513) 258-9087
Tom Debord, Owner Infintech (513) 257-5592
Jillian Kelly, Owner Social Media site (513) 476-0310
Timeline
Building Manager & Executive Administrator
Infintech LLC, I3 Verticals & Payroc
11.2017 - Current
Spa Manager/Marketing & Sales
The Village Spa Aveda
01.2015 - 01.2016
Instructor/Educator
Aveda Fredric's Institute
12.2013 - 01.2016
Manager
Nvogue Medi Spa
02.2007 - 12.2013
Regional Coordinator
Fredric's Aveda Corporation
02.1999 - 05.2007
Esthetics/Nails
Miami Jacobs
Associate Business -
Miami University
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