Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY EZELL

Bedford Heights

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

21
21
years of professional experience

Work History

Debt Collector Agent

National Enterprise Sytems
07.2022 - 06.2025
  • Negotiated payment plans with clients to resolve outstanding debts effectively.
  • Educated customers on debt resolution options to facilitate timely payments.
  • Utilized collection software to track accounts and document communication history.
  • Implemented strategies to enhance recovery rates and minimize delinquency.
  • Analyzed account data to identify trends and adjust collection strategies accordingly.
  • Collaborated with legal teams to prepare documentation for escalated collection cases.
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
  • Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
  • Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
  • Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
  • Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.

Administrative Assistant

Asurion Insurance Services
01.2017 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Director of Operations

Kidz Our First Childcare
04.2004 - 01.2017
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Education

Bachelor of Science - Business Administration

George Washington University, The
Washington, DC

Early Childhood Education - Early Childhood Education

Cuyahoga Community College
Cleveland, OH

Skills

  • Microsoft Office
  • Tax Software
  • Multi-Line Telephone Systems

Timeline

Debt Collector Agent

National Enterprise Sytems
07.2022 - 06.2025

Administrative Assistant

Asurion Insurance Services
01.2017 - 03.2022

Director of Operations

Kidz Our First Childcare
04.2004 - 01.2017

Early Childhood Education - Early Childhood Education

Cuyahoga Community College

Bachelor of Science - Business Administration

George Washington University, The

Similar Profiles

CREATE PROFILE
KIMBERLY EZELL