Kimberly F
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead/Administrative Assistant
Learning Care Group
07.2021 - 11.2024
- Managed scheduling and maintained record confidentiality
- Efficiently handling inventory and supply procurement
- Assisted in daily operations management and upheld safety compliance
- Process Payments
- Accounts Management
- Onboarding new employees
- Provided high-quality customer service with diligent follow-up communications
- Performed accurate data entry tasks
- Teamwork and collaboration
- Excellent customer relationships and problem solving
Lead Teacher
Learning Care Group
12.2014 - 07.2021
- Developed individualized lesson plans tailored to student academic requirements, ensuring consistency with collaborative educational approaches
- Enforced school policies and monitored student conduct to uphold a structured and supportive learning environment
- Fostered a safe and positive educational setting, promoting student well-being and academic development
Teachers Assistant
Arlington Independent School District
11.2009 - 12.2014
- Assisted in the development and implementation of instructional strategies, improving student learning outcomes
- Enforced institutional policies to maintain a disciplined and focused educational atmosphere
- Monitored and supervised students in various settings to ensure safety and promote a constructive educational environment
Administrative Assistant
Axia Land Services
06.2007 - 05.2009
- Managed financial documentation, prepared accurate account analyses and spreadsheets, and processed account receivables for timely deposits
- Enhanced office efficiency by developing and implementing new administrative procedures; ensured optimal utilization of conference room scheduling
- Provided customer service by addressing client inquiries and resolving issues to maintain high satisfaction levels
Education
Certificate - CDA Course - National Credentialing Program
Smart Horizons
01.2022
Certificate - CDA Course - National Credentialing Program
Smart Horizons
01.2019
Certificate - CDA Course - National Credentialing Program
Campfire First TX
Fort Worth, TX01.2016
Associate of Arts - Health Administration
University of Phoenix
Phoenix, AZ05.2008
Skills
- Data Management
- Microsoft Excel
- Excellent Organization
- Effective Time Management Skills
- Team Building
- Multi-Line Phone Experience
- PowerPoint
- Auditing
- Strong Attention to Detail
- Adaptability
- Confidentiality Handling
- Exceptional Customer Service
- Benefit Verifications
- Charting
- Exceptional Interpersonal Skills
- Critical Thinking
- Active and Empathetic Listener
- Solution Oriented
- Help Desk
- Prior Authorizations
- Microsoft Teams
- Relationship Building
- Motivational
- Efficient in Verbal and Written Communication
- Conflict resolution
- Customer focus
- Goal setting
- Multitasking
- Task prioritization
Certification
- CPR/1st Aid Certification Training
- Licensed Childcare Provider
- CPS Certification Training
- Paraprofessional Certification
- Certificate in Medical Assisting
- Leadership and Supervision
- Charting and Record Keeping
- Medical Terminology
- Filing & Data Entry (40 WPM)
- Fundamental Accounting
Work Preference
Work Type
Full TimeWork Location
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead/Administrative Assistant
Learning Care Group
07.2021 - 11.2024
Lead Teacher
Learning Care Group
12.2014 - 07.2021
Teachers Assistant
Arlington Independent School District
11.2009 - 12.2014
Administrative Assistant
Axia Land Services
06.2007 - 05.2009
Certificate - CDA Course - National Credentialing Program
Smart Horizons
Certificate - CDA Course - National Credentialing Program
Campfire First TX
Associate of Arts - Health Administration
University of Phoenix
- CPR/1st Aid Certification Training
- Licensed Childcare Provider
- CPS Certification Training
- Paraprofessional Certification
- Certificate in Medical Assisting
- Leadership and Supervision
- Charting and Record Keeping
- Medical Terminology
- Filing & Data Entry (40 WPM)
- Fundamental Accounting
Certificate - CDA Course - National Credentialing Program
Smart Horizons
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