Kimberly Facen
Oakland,CA
Summary
Outgoing Humanitarian successful at building relationships with people of different backgrounds and driving needs with knowledgeable, and efficient services. Independent Beauty Advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with 10 years of hands-on experience helping people find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora/Khols
Pleasant Hill
12.2022 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Created a positive shopping experience for each customer through effective communication skills.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Freelance Designer
Exclusive Boutique
Oakland, CA
06.2016 - Current
- Managed multiple projects simultaneously while meeting tight deadlines.
- Produced high-quality visuals for websites, magazines, newspapers, and other media outlets.
- Optimized website graphics for maximum speed and scalability across different platforms.
- Researched current trends in design to create innovative solutions.
- Gathered feedback from clients on the progress of projects.
- Coordinated with outside agencies to develop promotional materials.
Pier Advocate
Bayshore Navigation Center
02.2022 - 11.2022
- Facilitated workshops and seminars on topics such as communication skills, stress management, problem-solving and conflict resolution.
- Collaborated with other members of the team to ensure that all clients received quality care.
- Facilitated peer-support groups focused on helping individuals cope with life transitions or challenges.
- Assisted with setting patient goals, recommended interventions and connected patients with available program resources.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Interacted with family members of individuals and shared information regarding available community support services.
Counter Manager
Macys Department Store
San Francisco, CA
12.2020 - 11.2022
- Trained new employees on store policies, procedures and customer service standards.
- Supervised employee performance and conducted performance reviews for staff members.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Scheduled shifts for employees according to staffing needs of the store.
- Researched competitive pricing strategies to ensure competitive prices for products offered.
- Worked closely with vendors to ensure quality control standards were met when receiving shipments.
- Conducted interviews for potential job candidates during hiring process.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
- Ordered store materials and built strong relationships with key company suppliers.
Education
Bachelor of Science - Liberal Arts and Sciences
California State University - East Bay
Hayward, CA05-2019
Skills
- Customer Needs Assessment
- Cosmetics Selection Assistance
- Makeup Application
- Beauty Product Demonstration
- Relationship Building And Management
- Customer Engagement
- Service Consultations
- Time Management
- Flexibility And Adaptability
- Relationship Building
- Attention To Detail
- Work Under Pressure
- Problem Solving And Initiative
- Computer Literacy
Affiliations
- I love to help others, I love researching new ideas, I love to cook and I also love to just recharge myself.
- I love spending time with family.
Timeline
Beauty Advisor
Sephora/Khols
12.2022 - Current
Pier Advocate
Bayshore Navigation Center
02.2022 - 11.2022
Counter Manager
Macys Department Store
12.2020 - 11.2022
Freelance Designer
Exclusive Boutique
06.2016 - Current
Bachelor of Science - Liberal Arts and Sciences
California State University - East Bay
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