Kimberly Fain
Cuyahoga Falls
Summary
Kimberly Fain has 24+ years of experience within the public and private sectors collectively in local government, sports/entertainment, technology, gaming, and manufacturing industries. She is a freelance writer for the Denver, CO based Examiner.com organization as the Cleveland Human Resource Examiner. Her articles offer relevant HR topics in the local and global business environment. Kimberly Fain worked for the Mayor’s Office of Equal Opportunity at the Cleveland City Hall for 11.5 years as a Human Resource Administrator and Certification Officer. Analyzed and processed more than 1,395 business certifications for the city of Cleveland of small local, minority, and female business enterprises to enable the firms to participate in procurement opportunities with the city of Cleveland assisting with the development needs of business owners. Dr. Fain served as Acting Director at the request of the Appointing Authority. Developed and managed the office policy and procedures for the department; implemented departmental personnel policies and procedures; conduct interviews; and manage the yearly departmental budget preparations with operation budgets ranging from $500,000 up to $900,000+.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Director / Training Coordinator
Serenity Crossroads, LLC
10.2018 - Current
- Assist with managing the facilities of the Serenity Crossroads, LLC sites 1,2, 3 & 4
- Monitored the system competencies and behaviors of clients
- Served as a resource to the provider on recovering patients who are suffering from addictions and mental disorders
- Currently assisting the owner with coordinating Recovery Housing Stigma Training
- MHAS contract with the State of Ohio
- Creating training materials and PowerPoint presentations
- Coordinate hotels
- The training was held in Cleveland, Portsmouth, Columbus and Toledo, and Cincinnati, Ohio
- Assisted the owner of Serenity Crossroads to obtain a contract from the State of Ohio MHAS
- Screen calls, manage calendar, Coordinate travel arrangements, Coordinate meetings, and events
- Prepare reports required for the State of Ohio MHAS office
- Maintained good customer relations and used discretion when dealing with sensitive/confidential information for clients
Corporate Business Analyst
First Energy Solutions
05.2017 - 12.2017
- As corporate business analyst: assist with the business cases; create reports on request; plan and monitor; and assist managing requirements at the project level to fulfill business needs
- Monitor call center low score calls
- Assist the call centers quality-assurance analysts to score the customer service associates calls
- Use statistical methods to take a proper sampling of the phone calls and then report the results of the call
- Analyze post call surveys and discuss calls that need improvement
Human Resource Consultant - Executive Director
KJ Bryant & Associates, LLC
01.2010 - 05.2017
- As the owner, provided support in the areas of business development and HR management focusing on the growth of small to medium-size business enterprises located within Northeast Ohio
- The firm provides a variety of services to small businesses to meet the needs of owners who strive to control costs, maintain a positive cash flow, accelerate profitable growth, and have the tools and resources to compete within its industry
- Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances
- Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values
- Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions
- Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change
- Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives
- Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations
Racino VIP Hospitality Host
Caesars Entertainment / Thistledown Racino
11.2013 - 03.2015
- Offering current promotion information
- Create customer loyalty
- Greet and assist VIP Customers
- Approve the complementary requests for food, hotel reservations
- Assist/train peers on CMS/WINet system
Promotions Associate Representative
Caesars Entertainment / Thistledown Racino
03.2013 - 11.2013
- Produce and disseminate promotional information
- Create reports at the request of management
- Recommend operational advice when necessary for smooth operation of the marketing area
- Meet, greet or direct special guests
General Manager of Administrative Services/HR Administrator
Mayor's Office of Equal Opportunity
08.1999 - 05.2011
- Small Business, Minority, Female Business Enterprises: Assisting in the development and consultation needs of business owners
- Analyzed and processed business certifications for the city of Cleveland of small local, minority, and female business enterprises to enable the firms to participate in procurement opportunities with the city of Cleveland
- As the human resource administrator, managed the needs of the employees of the department from 1999 through 2008
- Created new accounts upon request in regard to new funding, or grant funds; and analyzed monthly financial reports from the Division of Financial Reporting Control (FRC)
- Maintained the yearly budget preparations from 1999 to 2008 with operation budgets ranging from $500,000 up to $900,000+
- Served as (Acting) Director on the request of Director of the department
Education
Doctorate - Business Administration
University of Phoenix
Cleveland, OH06.2010
Masters - Business Administration & HR Management
University of Phoenix
Cleveland, OH06.2006
Bachelors - Psychology
Cleveland State University
Cleveland, OH12.2003
Associates - Word-processing Specialist
Southern Ohio College
Akron, OH04.1986
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
Certification
- Certified Independent Provider (CIP/HPC), The Department of Developmental Disabilities – State of Ohio, 11/01/19
- CPR & First Aid Inc., Adult | Child | Infant C.A.R.E. CPR & First Aid Certification Training
Languages
English
Professional Working
Timeline
Executive Director / Training Coordinator
Serenity Crossroads, LLC
10.2018 - Current
Corporate Business Analyst
First Energy Solutions
05.2017 - 12.2017
Racino VIP Hospitality Host
Caesars Entertainment / Thistledown Racino
11.2013 - 03.2015
Promotions Associate Representative
Caesars Entertainment / Thistledown Racino
03.2013 - 11.2013
Human Resource Consultant - Executive Director
KJ Bryant & Associates, LLC
01.2010 - 05.2017
General Manager of Administrative Services/HR Administrator
Mayor's Office of Equal Opportunity
08.1999 - 05.2011
Masters - Business Administration & HR Management
University of Phoenix
Bachelors - Psychology
Cleveland State University
Associates - Word-processing Specialist
Southern Ohio College
Doctorate - Business Administration
University of Phoenix
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