Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Faircloth

Bolivia,NC

Summary

Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Overview

12
12
years of professional experience

Work History

Office Administrator

METRO PORTS
05.2022 - Current


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing and invoicing, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Truck Dispatching to multiple locations
  • Coordinating meetings with other employees and/or customers.
  • Inventory setup and maintaining correct information monthly.




PATIENT SERVICE REPRESENTATIVE

BROWN AND ASSOCIATES DENTAL CARE
03.2019 - 04.2021
  • Receptionist, billing, advertising, scheduling, general information, administrative tasks, preparing letters and documents.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Restaurant Server

Hwy 55 Burgers Shakes & Fries
02.2013 - 08.2019
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

HIGH SCHOOL DIPLOMA -

NORTH BRUNSWICK HIGH SCHOOL
01.2015

Skills

  • Administrative support
  • Customer engagement
  • Spreadsheet development
  • Inventory management
  • Billing and coding
  • Hospitality and accommodation
  • Customer service
  • Documentation and reporting
  • Database entry

Timeline

Office Administrator

METRO PORTS
05.2022 - Current

PATIENT SERVICE REPRESENTATIVE

BROWN AND ASSOCIATES DENTAL CARE
03.2019 - 04.2021

Restaurant Server

Hwy 55 Burgers Shakes & Fries
02.2013 - 08.2019

HIGH SCHOOL DIPLOMA -

NORTH BRUNSWICK HIGH SCHOOL

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Kimberly Faircloth