Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Kimberly Fajardo

Kimberly Fajardo

Call Center Agent
Burlington,NC

Summary

To obtain a position that will stimulate my mind as well as enrich my knowledge and personal growth.

Overview

29
29
years of professional experience

Work History

Teleperformance USA,Inc
01.2018 - Current

Tier 1 Agent

PresentTeleperformance USA,Inc
01.2017 - 12.2018
  • I worked from October 25,2018, in a temporary/seasonable
  • Tier 1 Agent position
  • I received calls coming through Teleperformance for their client
  • Dick’s Sporting Goods,Golf Galaxy and Field & Stream
  • Customers would call in to place an order,to check the status of their order and to make payments.While working with Teleperformance I acquired experience with computer programs such as;
  • CEP,CVCC,CCMS and TP.

Tier 1 Agent

- 12.2017
  • I worked from October 26,2017 to, in a temporary/seasonable
  • Tier 1 Agent position
  • I received calls coming through Teleperformance for their client
  • Dick’s Sporting Goods,Golf Galaxy and Field & Stream
  • Customers would call in to place an order,to check the status of their order and to make payments.While working with Teleperformance I acquired experience with computer programs such as;
  • CEP,CVCC,CCMS and TP.

Call Center Agent

Customer Loyalty
01.2004 - 01.2006
  • Made outbound calls to clients in reference to there newspaper subscription
  • Took client payments, renewals and gave customer assistance to any questions or concerns of there newspaper delivery
  • Updated the existing database with changes and the status of each client or new customer.

Administrative Assistant I

Burlington Industries,Inc
01.2000 - 01.2003
  • Responsible for payment of freight invoices for shipments to and from Mexico; corresponded with vendors regarding payment;maintained accurate files of purchase orders and paid invoices.

CN Assistant

Alamance, School System
Burlington
01.1999 - 01.2000
  • Responsible for serving,preparing and attending food; cleaning cafeteria before and after dining periods;unloading and stocking supplies.

Special Accounts Representative Senior

Duke Private Diagnostic Clinic
01.1998 - 01.1999
  • Performed a variety of complex clerical accounting tasks to properly settle patient accounts in accordance with general credit policy;reviewed accounts to ascertain such data as previous action taken;status and extent of insurance coverage and number of payments received.

Third Party Billing Representative

Laboratory Corporation of America
01.1996 - 01.1998
  • Responsible for third party billing to Medicare,Medicaid and other insurance companies;maintained current and accurate patient information and records; reconciled.

Education

High School Diploma - undefined

Alamance Community College

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Dependable and Responsible

Flexible and Adaptable

Work Preference

Work Type

Part TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Flexible work hoursWork from home optionPaid time offPaid sick leave4-day work week

Timeline

Teleperformance USA,Inc
01.2018 - Current

Tier 1 Agent

PresentTeleperformance USA,Inc
01.2017 - 12.2018

Call Center Agent

Customer Loyalty
01.2004 - 01.2006

Administrative Assistant I

Burlington Industries,Inc
01.2000 - 01.2003

CN Assistant

Alamance, School System
01.1999 - 01.2000

Special Accounts Representative Senior

Duke Private Diagnostic Clinic
01.1998 - 01.1999

Third Party Billing Representative

Laboratory Corporation of America
01.1996 - 01.1998

Tier 1 Agent

- 12.2017

High School Diploma - undefined

Alamance Community College

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Kimberly FajardoCall Center Agent