Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kimberly Fannin

Lancaster

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

28
28
years of professional experience

Work History

Lead AMSA

Department of Veterans Affairs
Columbus
09.2024 - Current
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Listens to call-offs and makes sure the department is staffed accordingly.
  • Assures that staff collects, scans, and updates health insurance information, serving a major role in the revenue process.
  • Monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
  • Creating and maintaining employees' work schedules; orienting and providing on-the-job training for new and current employees.
  • Organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.
  • Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification: name and full Social Security Number.
  • Assures front-line contact with patients and staff by setting the tone for perception concerning the quality of healthcare services at the VA.

AMSA

Department of Veterans Affairs
Columbus
06.2023 - 09.2024
  • Maintaining a professional and positive attitude within the assigned clinic to ensure the veterans are taken care of and satisfied.
  • Identifying incomplete encounters, and communicating findings to providers as needed.
  • Communicating across numerous platforms, i.e., phones, teams, and message center via Cerner.
  • Verifying the accuracy of demographics, and fixing errors in a timely manner.
  • Multitasking and adjusting my day-to-day duties to meet the needs of the clinic when we are short-staffed.
  • Giving on-the-job training to new employees in accordance with established procedures and practices.
  • Checking on work in progress, review the completed work of the newly trained employees to ensure that correct procedures have been accomplished.
  • Proficient in the ability to utilize numerous advanced patient systems in support of multiple clinics, in an interdisciplinary setting.
  • Organize work, set priorities, and delegate tasks and responsibilities in order to meet deadlines.
  • Proficient in the ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Department Secretary

Fairfield Medical Center
Lancaster
06.2003 - 03.2022
  • Handled confidential information in a professional manner at all times.
  • Entered data into computer system accurately and timely.
  • Prepared and maintained filing systems, ensuring accuracy of records.
  • Time and Attendance.
  • Completing bi-weekly payroll.
  • Typing Disciplinaries for Management.
  • Maintaining the manager's schedule in Outlook.
  • Copying, faxing, and filing.
  • Scheduling and coordinating department meetings.
  • Working on and making calls for daily staffing issues.
  • Making sure employees are up to date on educational requirements.
  • Preparing yearly evaluations for manager to present.
  • Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
  • Opened and distributed correspondence to staff members.
  • Answered and directed incoming calls to appropriate personnel.

Department Clerk

Fairfield Medical Center
Lancaster
06.1999 - 06.2003
  • Maintained office supplies by checking inventory and ordering items.
  • Assisted with preparation of reports including data entry and analysis.
  • Working closely with the Nursing Supervisor of the hospital.
  • Answering a multi-line phone system and taking call-offs.
  • Proficient at resolving customer issues.
  • Greeting and assisting visitors when they walk up.
  • Replacing employees when they call off.
  • Trained staff members to perform work activities and use computer applications.

Nursing Assistant

Fairfield Medical Center
Lancaster
05.1997 - 05.1999
  • Assisting patients with activities of daily living.
  • Working with the registered nurse to follow a care plan for the patient, and reporting any abnormal findings to the registered nurse.
  • Meeting monthly safety patient goals by keeping track of patient injuries.
  • Equipment knowledge and reporting equipment issues to the appropriate team.
  • Multitasking when we are short-staffed to ensure that the patients are safe and taken care of.
  • Working in multiple departments.
  • Sitting in a 1:1 setting with a patient who has behavioral issues and maybe harmful to themselves or others.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Completed daily room cleaning and organizing to provide patients with clean environment.

Education

High School Diploma -

Lancaster High School
Lancaster, OH
06-1991

Skills

  • Staff management
  • Patient scheduling
  • Health information management
  • Workflow optimization
  • Customer service
  • Attention to detail
  • Problem solving
  • Microsoft Word
  • Critical thinking
  • Conflict resolution
  • Effective communication
  • Time management
  • Friendly, positive attitude
  • Technical troubleshooting
  • First Aid/CPR
  • Training and mentoring
  • Team collaboration
  • Multiple phone line use
  • Cerner (Revenue Cycle and PowerChart)
  • Excel
  • Data entry
  • Medical terminology
  • Preceptor
  • Organizational skills

Accomplishments

  • Employee of the Year
  • Preceptor Training

References

References available upon request.

Timeline

Lead AMSA

Department of Veterans Affairs
09.2024 - Current

AMSA

Department of Veterans Affairs
06.2023 - 09.2024

Department Secretary

Fairfield Medical Center
06.2003 - 03.2022

Department Clerk

Fairfield Medical Center
06.1999 - 06.2003

Nursing Assistant

Fairfield Medical Center
05.1997 - 05.1999

High School Diploma -

Lancaster High School

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Kimberly Fannin