Kimberly Fanslau
Summary
Experienced retail professional with exceptional skills in oral and written communication, active listening, and analytical problem-solving. Thrives in fast-paced environments with a proven track record of building customer loyalty through fast, friendly, and knowledgeable service. Focuses on enhancing customer experiences and fostering loyalty by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. Reliable and top-notch sales associate with excellent customer service skills and relationship-building strengths.
Dedicated to welcoming customers and providing comprehensive service while effortlessly handling multiple tasks. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth as a dedicated team player who adheres to strict service standards. Proactive and hardworking individual dedicated to improving operations.
Overview
29
29
years of professional experience
Work History
Deli Clerk
Giant Food
05.2024 - Current
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Receiving Clerk
Costco Wholesale Corp
10.1999 - 09.2016
- Unloaded pallets and deliveries and organized products in warehouse.
- Regularly reviewed invoices and double-checked orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
Manager of Food Service
Deggeller Attractions
08.1995 - 09.2016
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
Education
No Degree - Business Management
Northern Virginia Community College
High School Diploma -
C.D. Hylton High School
06.1999
Skills
- Customer Service
- Organizational abilities
- Honesty and Integrity
- Calm Demeanor
- Telephone management
- Cross-selling abilities
- Positive and professional
- Effective customer communication
- Flexible Schedule
- Adaptive team player
- Retail knowledge
- Strong Work Ethic and Dependable
Additional Information
During my 16 years working at Costco Wholesale I was cross trained and worked in various different departments. The following is a list of the department's I also worked in.
Front end (cashier), Member service, Membership And Refunds, Bakery, Deli, Food Court, Stocking, Tire Center, RTV ( return to vendor) Front End Supervisor, nights Vault clerk, Inventory Control, Inventory Post Auditor, Receiving, Receiving Secretary.
Timeline
Deli Clerk
Giant Food
05.2024 - Current
Receiving Clerk
Costco Wholesale Corp
10.1999 - 09.2016
Manager of Food Service
Deggeller Attractions
08.1995 - 09.2016
High School Diploma -
C.D. Hylton High School
No Degree - Business Management
Northern Virginia Community College
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