Kimberly Farrell
Laurel,MS
Summary
Dynamic manager with a proven track record at Cask & Barrel, skilled in strategic planning and building customer relations. Successfully enhanced brand awareness and customer satisfaction through innovative marketing initiatives, while effectively training and leading teams to achieve operational excellence. Proficient in Microsoft Excel, leveraging data to drive informed decisions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Cask & Barrel
Laurel , MS
08.2022 - Current
- Showcase new products and assist with brand awareness and knowledge.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed recruitment, hiring, and training of new staff members.
- Monitored staff performance and addressed issues.
- Developed and implemented strategic plans to achieve company objectives.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned work and monitored performance of project personnel.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed pricing structure for items within assigned departments according to corporate guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed inventory data to determine trends in sales and customer preferences.
- Recruited, trained and supervised new employees in accordance with company policies.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
- Inspired customers to try new items by educating on wines and store promotions.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular walkthrough of the store premises to ensure safety standards are met.
- Answered questions from callers and in-store guests to offer information and promote products.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Assisted in developing marketing strategies to increase sales and profitability of the store.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed promotional campaigns for seasonal products or special events such as holidays or sporting events.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
- Participated in monthly inventory counts, verifying accuracy of records against physical count results.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Performed administrative tasks such as filing paperwork or updating records.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Organized merchandise displays to attract customers' attention while maximizing space utilization.
- Prepared weekly schedules for store personnel and adjusted staffing levels according to business needs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
- Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
- Delegated work to staff, setting priorities and goals.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Teacher / Teacher's Assistant
Immaculate Conception
Laurel, MS
09.2020 - 05.2024
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Participated in workshops, trainings and conferences to improve educational skills.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained a safe and orderly learning environment for all students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Organized parent conferences throughout the year to discuss student progress.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Used videos, lectures and moderated discussions to engage students during class.
Private Nanny
Jonathan and Dr. Kerri Davis
Laurel, MS
01.2014 - 08.2021
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Met with parents to reflect on and plan for children's activities and development.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Administered medication according to parental instructions.
- Took children to and from school and extra-curricular activities.
- Tutored children in multiple school subjects to boost educational performance.
- Traveled with family to help with vacation activities and childcare.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Planned age-appropriate educational activities designed to promote learning and development.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Provided supervision and guidance to ensure safety of children in all situations.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
- Transported the children safely to appointments, social engagements or recreational activities.
- Prepared meals according to dietary needs of the family's children.
- Assisted with homework, tutoring and school projects as needed.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Provided direct-care services for children of varying ages.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Dropped off and picked up children from school and extracurricular commitments.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Regulated children's schedules to balance rest, learning and play.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Developed an understanding of each child's individual strengths and weaknesses.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Transported children to and from school, extra-curricular activities and play-dates.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Led hands-on activities consistent with child's interests and skills.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Engaged with children on individual basis to build positive, trusting relationships.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Provided positive reinforcement through rewards systems for good behavior.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Ensured physical and social well-being of each child.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Sparked creativity and imagination by teaching children new ideas each day.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Documented and communicated daily reports outlining each child's daily activities.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Met and communicated regularly with parents to discuss children's activities and development.
Manager
Laser Tag of Ellisville
Ellisville, MS
01.2011 - 01.2012
- Training Specialist (TS)
- Managed labor budget and food cost
- Carefully interviewed, selected, trained and supervised staff
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Reconciled cash and credit card transactions to maintain accurate records
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
Some College (No Degree) - Music Major
Jones County Junior College
Ellisville, MSSkills
- Microsoft Word
- Power Point
- Access
- Excel
- Google Docs
- Building Customer Relations
- Product/Industry Knowledge
- Sales and Marketing
- Event Planning
- Teamwork
- Strategic planning
Certification
- WSET Level 2 Wines
- WSET Level 2 Spirits
- Certified Level 2 Cicerone
- ServSafe Certified
- TIPS Alcohol Certified
Affiliations
- Volunteered as a teacher's assistant for over five years (Immaculate Conception Catholic Church Christian Youth Organization)
- Volunteered as Chairman of many large functions at my church (Three years as Chairman of Annual $10,000.00 Drawdown, Retirement Event for Youth Director of 27 years, Mardi Gras Event
- Arranged many Fundraising Events for Radically Against Dystrophy (MAD)
- Volunteered as a counselor for MAD's annual weekly camp since 2009
- Catered may different events (Weddings, Receptions, Showers)
- Participated in Leadership Jones County my 11th grade year
Timeline
Manager
Cask & Barrel
08.2022 - Current
Teacher / Teacher's Assistant
Immaculate Conception
09.2020 - 05.2024
Private Nanny
Jonathan and Dr. Kerri Davis
01.2014 - 08.2021
Manager
Laser Tag of Ellisville
01.2011 - 01.2012
Some College (No Degree) - Music Major
Jones County Junior College
Similar Profiles
Monica FloresMonica Flores
Server at Cask 'n FlagonServer at Cask 'n Flagon
Jordan PachecoJordan Pacheco
Server at Cask and Pig Kitchen and AlehouseServer at Cask and Pig Kitchen and Alehouse
Joel BrownJoel Brown
ServiceNow Developer at CaskServiceNow Developer at Cask