Catering Sales Manager
Gate Hospitality
2021 - Current (3 years & 10 months)
Hi, I’m
Kimberly Fatuch
Orange Park,FL
Summary
Personable Event Coordinator bringing 13 years of expertise in highly-personalized event planning. Recognized for consistently building relationships with clients and leading teams to successfully execute events. Seasoned veteran at negotiating with vendors and venues to secure cost-effective services.
Work History
Gate Hospitality
Catering Sales Manager
2021 - Current (3 years & 10 months)
Job overview
- Maximized profit through contract negotiation with vendors and venues.
- Established details of sold catering events with clients and followed up personally, resulting in satisfied clients.
- Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
- Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
- Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
- Continuously met or exceeded corporate sales goals for annual and quarterly timelines.
- Liaised with clients and venue management to verify scheduling and logistics.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Conducted market research and reported on competitors.
- Used change methodologies to increase sales and led projects for increased productivity.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
Crystal Ballroom St. Augustine
Wedding Planner
2021 - 2021
Job overview
- Planned event details such as decor, timelines, catering, entertainment and music.
- Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.
- Partnered with bride and groom to plan weddings and receptions with up to 200 attendees.
- Resolved day-of issues with creative problem-solving to seamlessly execute events.
- Complied with insurance, legal, venue and health and safety obligations.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
- Coordinated and allocated equipment, supplies and staff for events.
- Attended and participated in industry events.
- Created program activities, agendas and budgets based on client requirements.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Oversaw work of up to 15 staff seamlessly executing professional events.
Hilton Denver Inverness
Catering and Conference Manager
2019 - 2020 (1 year)
Job overview
- Worked with professional and trade associations to create memorable and successful events.
- Created program activities, agendas and budgets based on client requirements.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Conferred with customers to gather event requirements and explore opportunities.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
- Tracked payments, balances and registrations for various events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Worked in tandem with department head to coordinate logistics of all calendar events.
Wellshire Event Center
Event Manager
2019 - 2019
Job overview
- Organized venues, budgets, guest lists, catering and event timelines.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Paid and settled vendors, venues, staff and contracted services.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Coached and counseled employees to reflect company service standards and procedures.
- Communicated with venue personnel to coordinate event logistics.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Organized and laid out buffet equipment, food displays and other items.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Eldorado Resorts
Events and Marketing Coordinator
2016 - 2019 (3 years)
Job overview
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Proposed strategies, established budgets and determined tactics for marketing promotions related to trade shows, conferences and various similar events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Tracked payments, balances and registrations for various events.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
- Negotiated with vendors to achieve most favorable terms.
- Redeemed coins and tokens for cash at customer request.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Worked with slot technicians to pay out jackpots.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Exchanged money, credit, tickets or casino chips for patrons.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Maintained accountability of money banks and released to assigned personnel.
- Balance daily financial records by reconciling transaction summaries.
- Checked identifications to verify patrons' ages.
- Documented monetary exchanges and transaction reconciliations.
- Monitored floor operations and resolved safety, service and equipment issues.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
- Planned advertising campaigns for online, print and other mediums.
- Developed marketing strategies based on corporate objectives and market trends.
- Collaborated with other departments to coordinate strategic marketing activities.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Supervised creation of marketing materials and collateral.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Coordinated marketing events for showcasing product and service offerings.
- Collected and analyzed market research data for use in forecasting.
- Conducted research to determine ideal markets for products and services.
- Prepared marketing campaign budgets with finance personnel.
Education
CSU-Global, Colorado
Bachelor of Arts from Marketing
Skills
- Advertising Campaigns
- Decision Making
- Microsoft Office Suite
- Verbal and Written Communication
- Budgeting and Expenditures
- Detail-Oriented
- Salesforce Software
- Research and Analytical Skills
- Strong Organizational Skills
- Task Prioritization
- Appointment Coordination
- Calendar Management
- Event Planning
- Schedule Management
- Document and File Management
- Ease with Computers and Technology
- Database and Client Management Systems
- Professional and Courteous
- Multitasking and Time Management
Timeline
Wedding Planner
Crystal Ballroom St. Augustine
2021 - 2021
Catering and Conference Manager
Hilton Denver Inverness
2019 - 2020 (1 year)
Event Manager
Wellshire Event Center
2019 - 2019
Events and Marketing Coordinator
Eldorado Resorts
2016 - 2019 (3 years)
CSU-Global
Bachelor of Arts from Marketing
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