Kimberly Fazio
Milwaukee,WI
Summary
Dynamic customer service professional with a proven track record at Schwaab Inc., excelling in service excellence and problem-solving. Recognized for enhancing customer satisfaction and reducing escalations through effective team management and empathetic client relationships. Committed to fostering collaboration and achieving performance goals in fast-paced environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
18
18
years of professional experience
Work History
Sales Associate/Family Caregiver
Fazio Cranberry Inc.
02.2015 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Lead Customer Service Representative
Schwaab Inc.
06.2012 - 04.2015
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Manager
Early Learning Centre
04.2006 - 05.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
High School Diploma -
Whitefish Bay
WFB, WI06-1987
Skills
- Service excellence
- Reliable and punctual
- Cross-functional teamwork
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Goal oriented
- Problem-solving
Timeline
Sales Associate/Family Caregiver
Fazio Cranberry Inc.
02.2015 - 01.2024
Lead Customer Service Representative
Schwaab Inc.
06.2012 - 04.2015
Customer Service Manager
Early Learning Centre
04.2006 - 05.2012
High School Diploma -
Whitefish Bay
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