Owner/Operator
Happy Tails Pet Services
12.2013 - 4 2015
Hi, I’m
Kimberly Feindt
High Energy Customer Service Professional
Melrose,FL
Summary
SUMMARY
Passionate and results driven professional with a total of 11 years experience in Customer Service and Sales. Eight years as Inside Sales with direct customers and 3 years B2B. Focused team player well-versed operating in complex, dynamic environment under tight deadlines. Possess proven closing skills with effective written and verbal communication skills that have driven me to be #1 in sales in the market of 12 inside sales professionals in the 8 years with Arrow Exterminator's and a winning top professional in every job prior. Pursuing fast-paced, challenging remote Customer Service position where great skills partnered with a positive attitude will help build upon company success.
Work History
Arrow Exterminators
Inside Sales Specialist
2 2016 - 5 2023
Job overview
- Worked 40 hours per week
- Achieved avg $20k monthly/ $250k annually in pest control sales alone with strategic planning. #1 in sales in the region out of 12 salesmen
- Achieved sales awards and awarded a trip every year for making annual budget Approx $275 - $300k in Overall Sales
- Monitored services after sale and implemented quick effective problem resolutions
- Increased sales through conversion of casual shoppers into customers with product knowledge, solutions to meet customer needs
- Work company assigned programs: Identify and run company reports to Call: New Homeowners, Cancelled Pest Control, Previous One Time Services, Cancelled Services made approx 75 to 100 calls/day - Sold services and set appointments for outside sales people
- Answer phones on multi-line phone system to assist callers with questions, payments, and new sales
- Utilized CRM Software to start new customer accounts, create contracts and set follow-up dates, and record accurate efficient notes in customer database
- Maintained professional communication with outside sales professionals, technicians, office staff and management
Spherion Staffing
Business Development Manager
5 2015 - 7 2015
Job overview
- Worked 40-50 hours per week
- Met face to face with decision makers to understand staffing needs and make recommended workforce management and professional staffing needs
- In first 30 days secured 8 new local clients and developed 2 existing clients on a national level
- Generated new business with marketing initiatives and strategic planning
- Kept meticulous client notes and updated account information in company databases
- Developed new proposals, contracts and procedures to draw in more clients
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline
Happy Tails Pet Services
Owner/Operator
12.2013 - 4 2015
Job overview
- Worked approx. 50-70 hours per week
- In home dog boarding, daycare and walks for professionals
- All aspects of operation including design, advertising, networking with business owners locally, strategic business planning and forecasting
- Built clientele database to 150 within 18 months
- Designed and maintained ads on social networks, website-based and email announcements with $0
Sam's Club
Membership Marketing Coordinator
7 2010 - 11.2013
Job overview
- Worked 40 hours per week
- Grew membership base and exceeded sales goals through territory development utilizing various creative marketing promotions, and community involved organizations
- Maintained good communication with existing business alliances
- Traveled throughout local market to assist with sales training at new clubs as well as under-performing clubs
- Consistently ranked 1st or 2nd in membership sales in market while employed
Macy's
Commissioned Sales Associate
2 2010 - 7 2010
Job overview
- Worked 40 hours per week
- Maintained high merchandising and recovery standards within sales floor to achieve sales goals and provide excellent customer service experience
Weber South LLC
Office Administrator
8 2006 - 5 2009
Job overview
- Worked 45 hours per week
- Managed scale house for mining company, Bookkeeping, payroll, H/R, Maintained gov't safety files, Insurance administrator
Education
Mayville High School , Mayville, MI
Graduated from Business
09.1981 - 1985.05
Skills
CRM Proficiency
Timeline
Mayville High School
Graduated from Business
09.1981 - 1985.05
Inside Sales Specialist
Arrow Exterminators
2 2016 - 5 2023
Business Development Manager
Spherion Staffing
5 2015 - 7 2015
Membership Marketing Coordinator
Sam's Club
7 2010 - 11.2013
Commissioned Sales Associate
Macy's
2 2010 - 7 2010
Office Administrator
Weber South LLC
8 2006 - 5 2009
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