Kimberly Ferdinand
West Hempstead
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Practice Manager
Aids Healthcare Foundation
03.2022 - Current
- Oversee day to day operations of medical practice, including scheduling, patient flow, and administrative processes
- Implement and maintain office polices and procedures to improve efficiency
- Manage the practice’s budget, including monitoring expenses, and revenue
- Consult with biller to address billing and coding processes to ensure accurate and timely insurance claims and payments
- Analyze financial reports and make recommendations to improve financial performance
- Conduct performance evaluations and manage employee relations
- Create staff schedules and manage time off requests
- Ensure high level of patient satisfaction by managing the patient experience, from scheduling appointments to addressing complaints
- Collaborate with members of leadership to develop and implement long term strategies for the practice
Center Manager
Community Healthcare Network
01.2016 - 03.2022
- Managed the front desk staff and created workflows, provided direct support as necessary
- Ensured providers, nurses, and auxiliary staffing
- Conducted and coordinated the departmental orientation of new team members
- Kept the Center Director abreast of all problems or unusual incidents, taking prompt corrective action as indicated
- Facilitated acquisition of services for patients in compliance with HIPAA regulations
- I was 1 of 4 chair members of facility leadership team
Medical Office Specialist
Community Healthcare Network
02.2014 - 01.2016
- Greeted patients, providing basic orientation to the center and the available services
- Arrive patients and aid in insurance procurement
- Attain accurate demographic information, ensuring reconciliation of information at every visit
- Monitor the ECW office visits to assure patients are processed and checked out timely
- Verify patient insurance
- Perform a financial assessment of all new patients with reassessment every six month basis
Office Aide
New York Public Library
07.2008 - 01.2014
- Conduct training for upcoming employees/volunteers
- Receives requests on title holds for patrons
- Coordinate with planning and delivering of available library programming
- Provide community outreach to promote an increase in public participation use of library services
- Assist with fines & fees management, collection development/weeding
- Assuring office is neat, and stocked with necessary tools for functionality
Education
Bachelor - Health Science, Psychology
LIU Brooklyn
Brooklyn, NY05.2013
Skills
- Health Literacy Training
- Deep understanding of HIV infection
- Social Determinants of Health
- Cultural Competence
- De-escalation through Mitigation
- Response & Recover
- Budget Management skills
- Clinical Operations experience
- Strong leadership and management abilities
- Proficiency with EHR systems
- Telemedicine operational knowledge
- Patient care operational efficiency
- Excellent communication and interpersonal skills
- Knowledge of healthcare regulations and compliance
- Trauma Informed Care training
- Identification of Mental Health Issues training
- Operations management
- Scheduling appointments
Computer Language Skills
Proficient in Microsoft Word, Excel, ECW and PowerPoint on both Mac and Windows systems, Fluent in Creole, Beginner in Conversational French
Timeline
Practice Manager
Aids Healthcare Foundation
03.2022 - Current
Center Manager
Community Healthcare Network
01.2016 - 03.2022
Medical Office Specialist
Community Healthcare Network
02.2014 - 01.2016
Office Aide
New York Public Library
07.2008 - 01.2014
Bachelor - Health Science, Psychology
LIU Brooklyn
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