Kimberly Ferguson
Omer
Summary
Adept at enhancing patient financial operations, my tenure at Ascension St Joseph Health System saw a significant reduction in billing errors through meticulous audits. With a strong foundation in HIPAA compliance and exceptional customer service, I excel in fostering patient satisfaction and streamlining payment processes. My skills in Microsoft Office and problem-solving have been pivotal in improving revenue recovery and patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Ascension St Joseph Health System
05.2015 - Current
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Enhanced revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Accounts Payable Clerk
DICE Coorporation
08.1999 - 08.2003
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained good working relationships with vendors and resolved disputes.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Education
No Degree - Certified Medical Insurance Specialist/Biller
Davenport University
Bay City, MI12-2014
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Claims processing
- Insurance verification
- Patient registration
- Medical terminology
- Data entry proficiency
- Conflict resolution
- Filing and data archiving
- Payment collection
- Medical billing
- Issue research
- Organization skills
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Reliability
- Excellent communication
- Data entry skills
- Documentation and recordkeeping
- Microsoft office
Certification
Certified Medical Biller
Timeline
Patient Financial Services Representative
Ascension St Joseph Health System
05.2015 - Current
Accounts Payable Clerk
DICE Coorporation
08.1999 - 08.2003
Certified Medical Biller
No Degree - Certified Medical Insurance Specialist/Biller
Davenport University
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