Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Ferlisi

Brick Township,NJ

Summary

Personable Office Administrator with 4+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Administrator

Smart Start Academy
09.2022 - 12.2022
  • Overseeing all students and staff within classrooms/school to obtain laws and ratios are intact and positive behavior is in place
  • Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
  • Revising and updating student document and files
  • Managing classrooms through daily occurrences
  • Training potential employees to help them gain strong knowledge of position and obligations to follow
  • Creating relationships with parents and students through different forms of communication to gain better experience.

Management Trainee Intern/Customer Service

Enterprise Rent-A-Car
01.2022 - 04.2022
  • Secretarial duties: responding to emails and phone calls and working up paperwork for customers to be eligible to rent vehicles
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Learning how to manage fleet of vehicles and operate with other locations to get inventory needed
  • Picking up new systems to make procedures run smoothly
  • Sales position on advertising more products for customers to purchase.

Shift Supervisor

Mueller's Bakery
04.2018 - 12.2021
  • Supervised staff of five to complete store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Assigned staff activities such as prepping, cleaning whenever needed
  • Customer Service
  • Assisted process of obtaining and filling phone orders and in store customer orders
  • Resolved any customer issues and/or complaints and escalated to management as needed.
  • Assisted store manager ensuring proper staffing and coverage for shifts

Front Office Coordinator

Ben Samuel's Children Center
09.2019 - 03.2020
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Created and updated records and files to maintain document compliance.
  • Aided colleagues, managers, and customers through regular communication and assistance.

Education

MBA - Business Administration

Montclair State University
Montclair, NJ
05.2023

Bachelor of Science - Business Administration w/ Management

Montclair State University
Montclair, NJ
05.2022

Skills

  • Microsoft Office
  • Customer Relationship Management
  • Supervision Abilities
  • Phone Call Answering
  • Excel Spreadsheets
  • Training and Development
  • Typing Proficiency
  • Navigate, Workday, Degree Works, Banner

Certification

  • Human Resources Consultant, IAP Career College - September 2023-November 2023

Timeline

Office Administrator

Smart Start Academy
09.2022 - 12.2022

Management Trainee Intern/Customer Service

Enterprise Rent-A-Car
01.2022 - 04.2022

Front Office Coordinator

Ben Samuel's Children Center
09.2019 - 03.2020

Shift Supervisor

Mueller's Bakery
04.2018 - 12.2021

MBA - Business Administration

Montclair State University

Bachelor of Science - Business Administration w/ Management

Montclair State University

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Kimberly Ferlisi