Kimberly Fermin Gonzalez
Davenport,FL
Summary
Customer-oriented Reservation Agent with over 4 years of experience. Hardworking with excellent telephone skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
7
7
years of professional experience
Work History
Reservation Sales Agent
Pirates Dinner Adventure
06.2018 - Current
- Answered incoming phone calls and addressed questions from customers
- Scheduling visits
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Directs visitors by maintaining employee and department directories. Keeps a safe and clean reception
area by complying with procedures, rules, and regulations. - Computer skills Serves visitors by greeting, welcoming, and directing them appropriately. Maintains
security and telecommunications system. - Taking debit/credit card payments
Medical Assistant
PM Pediatrics
01.2017 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Secures patient information and maintains patient confidence by completing and safeguarding
medical records; completing diagnostic coding and procedure coding; and keeping patient information
confidential. - Verifies patient information by interviewing patient, recording medical history, and confirming purpose
of visit. - Serves and protects the practice by adhering to professional standards; facility policies and
procedures; and federal, state, and local requirements. - Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Supervisor
Master Corp
12.2016 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Develop and maintain a high standard of excellence within the staff Assist in the training and
development of staff, both existing and new Prep units for housekeepers - Report lost and found items to Executive Housekeeper
- Attend all training sessions and make practical application of training Ensure a safe working
environment at each site and office - Inspect and prepare clean units before reporting them as vacant and ready Complete the required
amount of report cards per week
Education
Certified MA - Medical Assisting
Southern Technical College
Orlando, FL07.2017
High School Diploma -
El Redentor
Orlando, FL06.2016
Skills
Bi-Lingual communicator with excellent organizational, administering injections, Appointment scheduling,
Collaboration, Communication, Documentation, Interpersonal skills, Organization skills, Patient
assessment, Patient preparation, Time management, following protocols, Attentive to details,
Knowledge of medical procedure, Computer skills, Problem solving, Quick thinker
Languages
Spanish
Full Professional
Timeline
Reservation Sales Agent
Pirates Dinner Adventure
06.2018 - Current
Medical Assistant
PM Pediatrics
01.2017 - 02.2018
Supervisor
Master Corp
12.2016 - 05.2017
Certified MA - Medical Assisting
Southern Technical College
High School Diploma -
El Redentor
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