Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Kimberly Ferrell

Saint Augustine

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Customer Service Associate

AT&T
Fleming Island
09.2000 - 03.2025
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Managed resolution of complex billing issues involving major clients and public sector entities.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Performed additional duties as assigned by management team.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Education

High School Diploma -

Allen D. Nease
Saint Augustine, FL
06-1989

Skills

  • Billing resolution
  • Customer relationship management
  • Time management
  • Complaint resolution
  • Communication skills
  • Attention to detail
  • Problem solving
  • Organizational skills
  • Computer skills
  • Excellent communication
  • Planning
  • Team building

Affiliations

  • Active within the community including 25+ years as a volunteer in youth sports as a coach and administrator for youth football and cheer.

Accomplishments

  • Multiple awards for consistently exceeding in all aspects of my job.

References

References available upon request.

Timeline

Customer Service Associate

AT&T
09.2000 - 03.2025

High School Diploma -

Allen D. Nease

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Kimberly Ferrell