KIMBERLY FERRER
Rio Linda,CA
Summary
Observant Property Adjuster comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Independent Property Claims Adjuster
Pilot Catastrophe Services
02.2021 - 10.2023
- Improved customer satisfaction by proactively addressing and resolving claims issues
- Reduced claim resolution time with meticulous documentation and effective communication
- Ensured accurate claim assessments by thoroughly reviewing policy coverage and claim details
- Expedited payment processing for approved claims, mediating between clients and finance departments
- Maintained comprehensive knowledge of insurance regulations and best practices to ensure compliance throughout the claims process
- Conducted thorough investigations into disputed claims, gathering evidence from various sources to support decision-making processes
- Managed high volumes of incoming claim inquiries efficiently, prioritizing tasks based on urgency levels as needed
- Increased productivity within team through personal performance and metrics
- Worked productively in a fast-moving environment to process large volumes of claims
- Monitored and managed claim expenses to control costs and maximize profitability.
National Bidfast Manager
Insurance Auto Auctions
08.1999 - 04.2020
- Kept department on-target to meet sales and profit goals by minimizing waste and pursuing revenue generation opportunities
- Coached, trained, and mentored new team members and manager trainees
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Enforced safety rules and other policies to protect employees and minimize company liability
- Proactively found and solved complex problems that affect management and business direction
- Assisted and provided salvage values for vehicle, commercial equipment, boats, farm equipment, specialty equipment
- Greeted visitors promptly and directed to correct locations
- Created training program for new office employees, decreasing training time
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Education
High School Diploma -
Fremont Adult Education
Sacramento, CA05.1986
Skills
- Damage Assessment
- Claims Investigation
- Policy Interpretation
- Estimating Repairs
- Auto Salvage Values
- Time Management
- Analytical Thinking
- Organizational Skills
- Coverage Determination
- Microsoft Office Suite
- MS Office
- Team Leadership
- Policy Analysis
- Critical Thinking
- Computer Skills
- Customer service and support
Certification
- Active Home State - Florida 620 All Lines Adjuster License
- Active non-resident licenses in AL, CO, DC, IA, IL, IN, KS, LA, MN, MI, MS, NC, NJ, OH, OK, SC, TN, TX, VA,
- 2024 NFIP Claims Adjuster Certificate of Completion
Languages
Spanish
Limited Working
Timeline
Licensed Independent Property Claims Adjuster
Pilot Catastrophe Services
02.2021 - 10.2023
National Bidfast Manager
Insurance Auto Auctions
08.1999 - 04.2020
High School Diploma -
Fremont Adult Education
- Active Home State - Florida 620 All Lines Adjuster License
- Active non-resident licenses in AL, CO, DC, IA, IL, IN, KS, LA, MN, MI, MS, NC, NJ, OH, OK, SC, TN, TX, VA,
- 2024 NFIP Claims Adjuster Certificate of Completion
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