Kimberly Ferriera
Brownfield,TX
Summary
Seasoned site supervisor and talented problem solver with strong time management and technical abilities. Offering several years of experience in the field overseeing work, maintaining safety and improving operations. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
Work History
ACE Site Supervisor
Communities in Schools of the South Plains
Lubbock, TX
12.2021 - Current
- Supervised staff in the implementation of daily activities for children in the after-school program.
- Conducted regular meetings with staff to discuss student issues or concerns related to their participation in the program.
- Developed and implemented after-school program activities that promoted physical, emotional, and social development of students.
- Maintained records of attendance, grades, and other relevant data on students enrolled in the after-school program.
- Established positive relationships with students, parents, colleagues, and administrators.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Monitored student behavior to ensure a safe environment conducive to learning.
- Established partnerships with local businesses and community organizations to provide additional resources or services for students enrolled in the after-school program.
- Created an atmosphere where respect was shown among staff members and students participating in the after-school programs.
- Collaborated with teachers and parents to develop individualized plans for student success within the after-school program.
Customer Service Representative - Utility Billing
City of Lubbock Utilities
Lubbock, TX
04.2022 - 12.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Developed new processes to improve efficiency in the accounts payable department.
- Investigated customer complaints related to utility services and identified root cause of problem areas.
- Answered phone calls and responded to questions and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Office Manager
Cal-Star Dairy
Brownfield, TX
09.2012 - 11.2022
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Assisted with month-end close process by preparing accruals and other related tasks.
- Performed other duties as assigned by supervisor or manager.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Assisted with accounts receivable and accounts payable functions.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Paraprofessional
Wellman-Union ISD
Wellman, TX
08.2018 - 04.2022
- Attended professional development workshops related to job responsibilities.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Assisted children at stations during small-group learning periods.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Supervised students during non-instructional times, including lunch and recess.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Assisted students with special needs in completing tasks and understanding material.
- Assisted with the organization and implementation of classroom projects and events.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Education
High School Diploma -
Imperial High School
Imperial, CA06-2002
Skills
- Team Supervision
- Personnel Oversight
- Staff Management
- Program Management
- Activity Planning
- Parent Communication
- Child Development
- Social-emotional learning
- Homework Assistance
- Physical Education
- Curriculum Planning
- Positive Reinforcement
- Age-Appropriate Activities
- Activity Coordination
- Staff hiring
- Staff Leadership
- Student Monitoring
- Standards Compliance
- Student Engagement
Timeline
Customer Service Representative - Utility Billing
City of Lubbock Utilities
04.2022 - 12.2024
ACE Site Supervisor
Communities in Schools of the South Plains
12.2021 - Current
Paraprofessional
Wellman-Union ISD
08.2018 - 04.2022
Office Manager
Cal-Star Dairy
09.2012 - 11.2022
High School Diploma -
Imperial High School
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