Kimberly Fidler
Williamsburg
Summary
Dynamic clinical leader with 15+ years of healthcare management experience and a proven track record in optimising team performance and clinical excellence. Expert in compliance, streamlined documentation, and staff development. All while continuously driving process improvements and fostering strong stakeholder relationships to enhance patient outcomes and business partnerships.
Overview
14
14
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification
Work History
Clinical Manager
American Mercy Home Health
Cincinnati
09.2025 - Current
- Oversee daily clinical operations, ensuring high-quality patient care and compliance with regulatory standards
- Supervise, coach, and evaluate over 30 multidisciplinary clinical staff to optimize performance and patient outcomes
- Develop and implement clinical protocols, policies, and evidence-based practices
- Increased patient satisfaction score from 2.5 to 3.5 in less than 6 months
- Monitor patient care delivery to ensure safety, quality, and adherence to care plans
- Collaborate with providers and interdisciplinary teams to improve clinical outcomes
- Address and resolve patient concerns and escalations in a timely, professional manner
- Conduct audits, chart reviews, and risk assessments to maintain regulatory readiness
- Manage departmental budgets, resources, and supply utilization to control costs resulting in a 30% reduction in supply costs
- Track and analyzed key performance indicators (KPIs) to drive operational efficiency
- Streamline workflows and processes to improve patient throughput and staff productivity
- Acted as liaison between clinical staff, administration, and external stakeholders
- Facilitated team meetings, case reviews, and performance discussions
- Partnered with leadership to align clinical goals with organizational strategy
Executive Director/Administrator
Heartland Hospice
Cincinnati
10.2024 - 09.2025
- Provided day-to-day oversight and operational support for interdisciplinary clinical teams, ensuring high standards of patient care.
- Promoted and monitored compliance with accrediting, licensing, and regulatory requirements for clinical operations.
- Managed performance, productivity, and quality benchmarks for clinical staff, implementing corrective action plans as needed.
- Ensured accurate and timely clinical documentation and supported audit readiness for regulatory and reimbursement purposes.
- Led onboarding, orientation, and ongoing training for new clinical staff, fostering continuous professional development.
- Collaborated with leadership to develop and implement process improvement initiatives and strategic goals.
- Served as escalation point for clinical and operational issues, supporting staff and resolving challenges promptly.
- Managed financial resources, budgeting, and expense reviews to support operational efficiency.
Team Leader/Supervisor
CareSource
Dayton
09.2015 - 07.2024
- Supervised and provided ongoing training, mentoring, and performance management for clinical team members.
- Developed and implemented care plans in collaboration with case managers, physicians, and healthcare providers.
- Coordinated interdisciplinary teams, delegating tasks and assignments to clinical staff to ensure optimal care delivery.
- Led process improvement projects and continuous improvement plans to enhance clinical operations.
- Educated members and caregivers on accessing community resources and healthcare benefits.
- Collaborated with facility leadership to streamline transitions of care and strengthen stakeholder relationships.
Clinical Field Staff Supervisor
Alternate Solutions Health Network
Kettering
03.2015 - 09.2015
- Supervised and evaluated field staff for compliance with Medicare, Medicaid, and commercial insurance guidelines.
- Ensured accurate and timely clinical documentation and adherence to regulatory standards.
- Functioned as a clinical and regulatory resource for clinicians, internal staff, and physicians.
- Responded to client care issues and ensured appropriate level of care was met for patients.
- Supported audit readiness and legal compliance of clinician orders and documentation.
Assistant Clinical Director
Crossroads Hospice
Blue Ash
02.2012 - 03.2015
- Supervised direct care of nursing personnel, including RNs, LPNs, social workers, and home health aides.
- Developed and delivered continuing education programs and training for clinical staff.
- Evaluated patient conditions, developed care plans, and maintained patient comfort with pain management.
- Developed performance improvement plans based on regulatory guidelines and quality standards.
- Coordinated contracts and collaborated with providers to ensure quality care delivery.
- Addressed psychological needs of patients and families through counseling and education.
- Managed high patient caseloads using strong organizational and time management skills.
Education
MSN - Nursing Administration
Chamberlain College of Nursing
01.2021 - 03.2026
Bachelor of Science - Nursing
Chamberlain College of Nursing
IllinoisAssociate of Science - Nursing
Galen College of Nursing
Blue Ash, OH 07.2010 - 07.2012
Skills
- Clinical team leadership
- Performance management
- Client and Clinical strategy and development
- QAPI development
- CEU education and training development
- Regulatory compliance
- Clinical documentation
- Process improvement
- Mentoring
- Training
- Staff development
- Care plan development
- Business and healthcare budget management
- Stakeholder collaboration
- Clinical leadership
- Quality management
- Team development
- Data analysis
- Revenue cycle management
- Managed care
- Marketing
- Operations oversight
Certification
RN License, multi-state/compact
Timeline
Clinical Manager
American Mercy Home Health
09.2025 - Current
Executive Director/Administrator
Heartland Hospice
10.2024 - 09.2025
MSN - Nursing Administration
Chamberlain College of Nursing
01.2021 - 03.2026
Team Leader/Supervisor
CareSource
09.2015 - 07.2024
Clinical Field Staff Supervisor
Alternate Solutions Health Network
03.2015 - 09.2015
Assistant Clinical Director
Crossroads Hospice
02.2012 - 03.2015
Associate of Science - Nursing
Galen College of Nursing
07.2010 - 07.2012
Bachelor of Science - Nursing
Chamberlain College of Nursing