Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Fields

Delaware,OH

Summary

Results-driven with expertise in customer service and data entry. Demonstrates exceptional organizational skills and the ability to thrive in high-pressure situations. Known for timely and accurate task completion, with a focus on effective communication and adaptability. Committed to enhancing office efficiency and fostering positive relationships with clients and team members.

Overview

29
29
years of professional experience

Work History

Sales Booking Cordnator Administratior

Converge One
03.2008 - 06.2025
  • Collaborated with diverse team to achieve project objectives and resolve product issues.
  • Trained new employees on administrative procedures and company protocols.
  • Performed data entry into databases from paper documents, ensuring accuracy.
  • Maintained filing system for contracts and invoices to enhance organization.
  • Checked office stock levels to maintain adequate inventory supply.
  • Facilitated interdepartmental communication to support project completion.
  • Executed basic bookkeeping tasks, including account reconciliations.
  • Developed and maintained databases for tracking projects and financial records.

Customer Service Supervisor

JEGS High Performance
Delaware , OH
05.1996 - 07.2007
  • Supervised customer service team to ensure high-quality support and satisfaction.
  • Managed scheduling and staffing to maintain optimal service levels.
  • Collaborated with other departments to streamline operational processes.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Evaluated and authenticated returns, exchanges and voids.
  • Guided employees in handling difficult or complex problems.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Education

Skills

  • Customer service
  • Project management
  • Data entry
  • Conflict resolution
  • Team leadership
  • Recordkeeping
  • Organizational skills

Timeline

Sales Booking Cordnator Administratior

Converge One
03.2008 - 06.2025

Customer Service Supervisor

JEGS High Performance
05.1996 - 07.2007

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