Kimberly Figueroa
Concord,CA
Summary
Motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
1/4 Big Burger
Server
10.2023 - 11.2023
- Established and maintained productive staff relationships for positive working environments.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Verified order accuracy and quality ahead of service to maintain standards.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Learned new menu offerings and options easily to assist customers with selecting items.
Tacos El Parton
Waitressing
09.2022 - 08.2023
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma -
Concord High School
Concord, CA06.2023
Skills
- Customer service
- Time management
- Team collaboration
- Adaptability
- [spanish ] Fluency
- Teamwork and Collaboration
- Team Player
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
1/4 Big Burger
Server
10.2023 - 11.2023
Tacos El Parton
Waitressing
09.2022 - 08.2023
High School Diploma -
Concord High School
Similar Profiles
Alesyia FreemanAlesyia Freeman
Hospitality Worker at ServerHospitality Worker at Server
Harper NaonHarper Naon
Wing Point Golf and Country Club at ServerWing Point Golf and Country Club at Server
Ramiro AnayaRamiro Anaya
La Parilla Suiza at ServerLa Parilla Suiza at Server
Kayleigh LaskerrKayleigh Laskerr
Casa Santo Stefano at ServerCasa Santo Stefano at Server
Maira RodriguezMaira Rodriguez
Book Keeping/Payroll Administrator at Calixto Towing Inc.Book Keeping/Payroll Administrator at Calixto Towing Inc.