Kimberly Fisher
Salem
Summary
Experienced administrative professional and business operator with a successful track record in health care management. Proven ability to work as a team player and provide compassionate, high quality care to patients. Seeking to bring a warm and welcoming approach to a medical setting.
Overview
23
23
years of professional experience
Work History
Restaurant Owner/Operator
Portland Bagelworks
Portland
06.2013 - 10.2021
- Took ownership of a struggling food service business and led full operational turnaround, growing it into a profitable and well regarded local destination
- Designed and implemented staff protocols and workstation procedures. Implemented a streamlined and effective training systems for both front and back of house.
- Managed scheduling, inventory, vendor relations while overseeing daily operations for a staff of 13-15 employees
- Maintained business continuity after my a tragic natural gas explosion destroyed my retail building in 2016 by transitioning to wholesale production from a commercial kitchen.
- Portland Bagelworks was highly endorsed by Martha Stewart resulting in being featured on her blog for outstanding quality, atmosphere, and excellent customer service.
Caregiver
Mother
Salem
02.2010 - 05.2013
- Provided daily personal care and assistance with daily living activities
- Managed medication schedules and ensured timely administration of prescriptions
- Scheduled all doctor's appointments and coordinated care within her medical team.
- Monitored health conditions, reporting any changes to her medical team as needed
- Improved her outlook and daily struggles, leading with love and compassionate care.
Financial Coordinator/ Administrative Assistant
Dr. Steven Rogers D.M.D., P
Grants Pass
03.2001 - 10.2006
- Coordinated financial consultations, reviewed treatment plans, presented payment options, and processed financing through both internal and external options.
- Responsible for all clinic accounting, insurance claims, collections, and financial reporting.
- Submitted and tracked insurance claims, verified, and monitored benefits.
- Supported the doctor in reviewing production and practice growth strategies.
- Assisted in front office workflow by greeting, scheduling, and ensuring positive patient communication.
General Manager/Treatment Coordinator
Northwest Orthodontics
Salem
08.1998 - 09.2000
- Managed the Grand Opening and full operations of two satellite offices, supervising both clinical and administrative staff.
- Created and enforced employee training procedures and operational protocols
- Conducted new patient consultations, presented treatment plans and fees, maintaining a 100% acceptance rate for proposed treatment.
- Oversaw all financial transactions, accounting, and account audits
- Provided executive administrative support to the doctor.
Education
Chemeketa Community College
Salem, ORSkills
- Excellent customer service
- Successful problem solving
- Ability to work in fast paced environment
- Good time management
- Patient intake and consultation
- Insurance billing and claim tracking
- Staff management and training
- HIPAA Compliance
Timeline
Restaurant Owner/Operator
Portland Bagelworks
06.2013 - 10.2021
Caregiver
Mother
02.2010 - 05.2013
Financial Coordinator/ Administrative Assistant
Dr. Steven Rogers D.M.D., P
03.2001 - 10.2006
General Manager/Treatment Coordinator
Northwest Orthodontics
08.1998 - 09.2000
Chemeketa Community College
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