Kimberly Fitzgerald

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with community partners and donors by phone, email, or in-person to provide information.
• Maintained and managed daily, weekly and monthly data entry; kept IM systems (spreadsheets and databases) accurate and up-to-date.
• Prepared and edited grant applications and general correspondence to produce precise, accurate and professional communication.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Coordinated and scheduled meetings and appointments.
• Assisted with onboarding of new employees.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

• Curriculum development and delivery of English (ESL) lessons to diverse age groups (grammar, pronunciation and usage)
• Provide information and advice on education progression, stress management and exam techniques
• Combined students' personal interests with lesson objectives to create student-specific activities
• Provided instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills.
• Communicated with students using SKYPE, ZOOM, Outlook and Google drive plus Blackboard online learning platforms using webcams and headphones.
• Wrote, prepared and submitted weekly lesson plans; created and designed homework, quizzes and exams to test abilities.
• Coached students on English pronunciation and intonation for eloquent conversation.

• Delivery of professional customer care by phone, email and in person.
• Utilized Salesforce to record and track customer information.
• Accepted and processed payments.
• Collated and balanced previous day's accounts.
• Monitor and maintained office supplies.
• Conducted telephone service estimates and sales.
• Data input, updating customer database and paper files.
• Assisting with scheduling.
• Completed clerical tasks such as filing and photocopying, sending and receiving faxes.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Delivered clerical support by handling range of routine and special requirements.

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• Expanded, developed new school and visitor programs.
• Expanded, developed new school learning resources.
• Guided groups of up to 50 people.
• Field trip leader for schools, delivery range of educational workshops on pollination, world history of apple cultivation.
• General visitors care; delivering site information and answering questions.
• Bakery, gift shop and ticket cashier.
• Collected and deposited payments from guests.
• Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
• Inspected tour sites for potential hazards and arranged for repairs when needed.

• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
• Managed fundraising paperwork, monitoring and evaluation processes.
• Responded to donor communications.
• Updated donor paper based file systems to Access as the main IM tool.
• Coordinated donor care activities and assisted with managing relationships.
• Managed timely and accurate data processing.
• Provided basic information analyses for managers.
• Monitored and recorded funding application outcomes and outputs.
• Recruited, managed, trained and supported volunteers.
• Gathered several new case studies with supporting photos for marketing purposes and funding applications.

• Responsible for creating and disseminating information to students, academics and external agencies.
• Administrator to university committees; schedule meetings, produce agendas, booking venues for large scale events and meetings.
• Monitored and recorded information onto electronic and paper files.
• Initiated and delivered career advice sessions and information.
• Developed and delivered community based learning programs.
• Monitored and recorded program inputs/outputs.
• Collated information for committee and senior management reports.
• Wrote and co-wrote several successful funding proposals.

• Gathered information on policies then developed information and communications processes for new community and science engagement (STEM) unit.
• Coordinated formal and informal science programs including hands on fairs and seminars in community venues.
• Developed and managed information service for external constituents, academics and potential students.
• Organized committee meetings, coordinated and circulated information, responded to communications as required.
• Improved registered process for short residential courses.
• Produced community engagement and STEM guidance papers for academics and senior university managers.
• Conducted analysis of community needs and resources to support strategic plans.
• Engaged with larger campaigns to build deeply collaborative partnerships.
• Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
• Recruited and managed volunteer teams.