Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Fitzgerald

Kimberly Fitzgerald

Plainfield,IL

Summary

Dynamic professional with extensive experience in real estate and administrative support, notably at First American Title and Ticor Title Insurance Company. Proven track record in customer service, enhancing client satisfaction through effective communication and problem-solving. Skilled in spreadsheet development and maintaining organized records, ensuring timely and accurate transaction closures.

Overview

35
35
years of professional experience

Work History

Office Clerk

PSD202
08.2012 - Current

Assist administrators with daily operations, generate excel and Google spreadsheets; manage event funds; effectively resolve students related issues; multi-task at all times, welcome parents and address inquiries; facilitate daily operations of school office; independently research solutions for various tasks.

Real Estate Contract Closer

Ticor Title Insurance Company
05.2000 - 01.2007
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Acted as a trusted advisor to clients by providing valuable insights and recommendations based on their unique circumstances, enhancing overall satisfaction and long-term relationships.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Closed deals by building strong rapport with clients and addressing their needs.
  • Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.

Real Estate Title Company Closer

First American Title Insurance Company, UCC Division
04.1999 - 05.2000
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
  • Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Closed deals by building strong rapport with clients and addressing their needs.

Real Estate Legal Assistant

Attorney Dan Collander
01.1993 - 04.1999
  • Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
  • Enhanced client satisfaction by efficiently managing legal documents and correspondence.
  • Created correspondences to buyers, sellers, attorneys as it pertained to their contract
  • Increased accuracy of document preparation by diligently proofreading and revising materials before submission to attorney or client.

Escrow Services

First American Title Insurance
03.1990 - 04.1992
  • Coordinated effectively with internal departments including underwriting, closing, escrow services, ensuring seamless execution of client requests.
  • Ensured compliance with state laws and regulations pertaining to escrow services.
  • Enhanced client satisfaction by delivering timely and accurate closing documents
  • Worked with attorneys to facilitate smoothe closings

Education

High School Diploms - College Prep

Lockport Township High School
Lockport, Il
05.1986

Skills

  • Data entry
  • Maintaining records
  • Data management
  • Verbal communication
  • Team collaboration
  • File maintenance
  • Administrative support
  • File organization
  • Telephone reception
  • Word processing
  • Workforce management
  • Technical support
  • Filing systems
  • Professional and mature
  • Basic accounting
  • Schedule and calendar management
  • Mail handling
  • Document scanning
  • Workflow optimization
  • Database entry
  • Typing speed
  • Mail distribution
  • Information verification
  • Spreadsheet tracking
  • Inbound calls
  • Spreadsheet development
  • Document management
  • Business correspondence
  • Software aptitude
  • Scanning and copying
  • Proofreading documents
  • Customer service
  • Time management
  • Clerical support
  • Valid Driver's license
  • Dedicated team player
  • Filing and data archiving
  • Front office management
  • Strong problem solver
  • Positive attitude
  • Organizing and categorizing
  • Relationship building
  • Payment processing
  • Mail routing
  • Documentation and reporting
  • Multi-line phone proficiency
  • Prioritizing work
  • Excel spreadsheets

Timeline

Office Clerk

PSD202
08.2012 - Current

Real Estate Contract Closer

Ticor Title Insurance Company
05.2000 - 01.2007

Real Estate Title Company Closer

First American Title Insurance Company, UCC Division
04.1999 - 05.2000

Real Estate Legal Assistant

Attorney Dan Collander
01.1993 - 04.1999

Escrow Services

First American Title Insurance
03.1990 - 04.1992

High School Diploms - College Prep

Lockport Township High School
Kimberly Fitzgerald