Dynamic professional with extensive experience in real estate and administrative support, notably at First American Title and Ticor Title Insurance Company. Proven track record in customer service, enhancing client satisfaction through effective communication and problem-solving. Skilled in spreadsheet development and maintaining organized records, ensuring timely and accurate transaction closures.
Overview
35
35
years of professional experience
Work History
Office Clerk
PSD202
08.2012 - Current
Assist administrators with daily operations, generate excel and Google spreadsheets; manage event funds; effectively resolve students related issues; multi-task at all times, welcome parents and address inquiries; facilitate daily operations of school office; independently research solutions for various tasks.
Real Estate Contract Closer
Ticor Title Insurance Company
05.2000 - 01.2007
Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
Delivered positive customer experiences and successful deal closures through open, constructive communications.
Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Acted as a trusted advisor to clients by providing valuable insights and recommendations based on their unique circumstances, enhancing overall satisfaction and long-term relationships.
Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
Closed deals by building strong rapport with clients and addressing their needs.
Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Real Estate Title Company Closer
First American Title Insurance Company, UCC Division
04.1999 - 05.2000
Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
Delivered positive customer experiences and successful deal closures through open, constructive communications.
Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Closed deals by building strong rapport with clients and addressing their needs.
Real Estate Legal Assistant
Attorney Dan Collander
01.1993 - 04.1999
Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
Enhanced client satisfaction by efficiently managing legal documents and correspondence.
Created correspondences to buyers, sellers, attorneys as it pertained to their contract
Increased accuracy of document preparation by diligently proofreading and revising materials before submission to attorney or client.
Escrow Services
First American Title Insurance
03.1990 - 04.1992
Coordinated effectively with internal departments including underwriting, closing, escrow services, ensuring seamless execution of client requests.
Ensured compliance with state laws and regulations pertaining to escrow services.
Enhanced client satisfaction by delivering timely and accurate closing documents
Worked with attorneys to facilitate smoothe closings
Education
High School Diploms - College Prep
Lockport Township High School
Lockport, Il
05.1986
Skills
Data entry
Maintaining records
Data management
Verbal communication
Team collaboration
File maintenance
Administrative support
File organization
Telephone reception
Word processing
Workforce management
Technical support
Filing systems
Professional and mature
Basic accounting
Schedule and calendar management
Mail handling
Document scanning
Workflow optimization
Database entry
Typing speed
Mail distribution
Information verification
Spreadsheet tracking
Inbound calls
Spreadsheet development
Document management
Business correspondence
Software aptitude
Scanning and copying
Proofreading documents
Customer service
Time management
Clerical support
Valid Driver's license
Dedicated team player
Filing and data archiving
Front office management
Strong problem solver
Positive attitude
Organizing and categorizing
Relationship building
Payment processing
Mail routing
Documentation and reporting
Multi-line phone proficiency
Prioritizing work
Excel spreadsheets
Timeline
Office Clerk
PSD202
08.2012 - Current
Real Estate Contract Closer
Ticor Title Insurance Company
05.2000 - 01.2007
Real Estate Title Company Closer
First American Title Insurance Company, UCC Division