Kimberly Fitzgerald
Kenosha,WI
Summary
Versatile professional combining expertise in customer care, education, and program management. Experienced in developing effective ESL curricula and securing funding for educational initiatives, while adept at coordinating events and maintaining efficient operations. Strong commitment to fostering positive relationships and enhancing stakeholder engagement.
Overview
16
16
years of professional experience
Work History
Online TEFL Teacher and ILETS Coach
Beijing 4S Education, Ltd
Beijing, PRC
12.2010 - Current
- Coached students in IELTS/TOEFL across grammar, speaking, listening, reading, and writing, improving their overall language proficiency.
- Developed and delivered ESL curriculum for students preparing for English exams, enhancing their exam readiness.
- Monitored student progress through assessments and feedback sessions, facilitating targeted support for individualized learning paths.
Applied Health Science Unit Administrator
University of Wisconsin – Parkside
01.2024 - 06.2026
- Welcomed visitors and led campus tours for prospective students and their families.
- Responded to queries and communications from internal and external stakeholders, ensuring timely and professional engagement.
- Utilized and managed paper and electronic filing systems, ensuring that all input was appropriate and accurate.
- Coordinated events and provided support for professors, enhancing their ability to deliver effective instruction.
- Arranged and supported school visits for professors.
- Managed daily operations of scholarship program, organizing meetings and conducting regular support sessions with students.
- Organized and prioritized appointments in the scholarship program director's calendar.
Temporary Program and Funding Consultant (part time)
Racine Neighborhood Watch
07.2023 - 01.2024
- Secured $60k operational funding by writing successful application to City of Racine.
- Project managed and developed 12-month work plan, outlining specific outcomes and outputs for each of four work areas.
- Developed and delivered consultation workshops, engaging Board and community stakeholders to gather insights and feedback.
- Project managed installation and use of Little Green Light, a dedicated fundraising database.
- Updated filing systems and developed streamlined processes.
- Oversaw activities of nonprofit organization
Educator/Tour Guide/Community Affairs Assist
SC Johnson
Racine, USA
08.2019 - 03.2020
- Delivered engaging talks on background, history, and technical details of Frank Lloyd Wright buildings and Fortaleza Hall, enriching visitor knowledge and appreciation.
- Welcomed visitors, managed guest reservations, and facilitated check-in process to enhance visitor experience.
- Responded promptly to telephone and email inquiries, ensuring effective communication and visitor satisfaction.
Educator/Tour Guide/Customer Care
Apple Holler
Sturtevant, USA
09.2018 - 03.2020
- Led educational field trips for schools and visitors, providing interactive learning experiences.
- Expanded school and visitor field trips, enhancing engagement and learning opportunities.
- Created and enhanced school learning resources, supporting diverse educational needs.
- Designed and built product displays.
Education
Certificate - English Language Teaching
University of Cambridge
Cambridge, UK01-2008
Bachelor of Science (BSc. Hons) - Sociology
University of Bristol
Bristol, UK01-1997
Skills
- English grammar expertise
- Reading comprehension
- Digital record management
- Communication strategies
- Customer care
- Event coordination
- Time management
- Critical thinking skills
- Adaptability to change
- Rapport building
- Display building
- POS
- Positive reinforcement
Additional Information - Note
Previously I lived in the UK, primarily working as an administrator in higher education at the University of Bristol and the University of Wales.
Timeline
Applied Health Science Unit Administrator
University of Wisconsin – Parkside
01.2024 - 06.2026
Temporary Program and Funding Consultant (part time)
Racine Neighborhood Watch
07.2023 - 01.2024
Educator/Tour Guide/Community Affairs Assist
SC Johnson
08.2019 - 03.2020
Educator/Tour Guide/Customer Care
Apple Holler
09.2018 - 03.2020
Online TEFL Teacher and ILETS Coach
Beijing 4S Education, Ltd
12.2010 - Current
Certificate - English Language Teaching
University of Cambridge
Bachelor of Science (BSc. Hons) - Sociology
University of Bristol