Kimberly F. Kraeling
Rockville Centre,NY
Summary
Motivated and dependable professional with experience in administrative support, client relations, and community engagement. Skilled in building positive relationships, managing multiple responsibilities, and maintaining organized, efficient work environments. Experienced in program support, preparing reports, and supporting daily operations and tasks. Adaptable team player, contributing to a goal-focused and supportive work environment.
Overview
7
7
years of professional experience
Work History
Sales associate
Orangetheory Fitness
Rockville Centre, NY
11.2023 - Current
- Helped new customers sign up for memberships and classes.
- Delivered strong customer service to create a positive first impression.
- Reached out to potential members to share class information, and encourage visits.
- Supported daily studio operations, including cleaning and organization.
- Assisted with class scheduling and front-desk tasks.
- Welcomed guests, checked in members, and provided basic studio information.
- Responsible for opening and closing duties, including securing the facility.
Barista
Red Label Coffee Co.
08.2022 - 11.2023
- Trusted to independently open and close the store, following all security and operational procedures.
- Experienced in taking and managing customer orders with accuracy and efficiency.
- Responsible for handling cash, card transactions, and daily register reconciliation.
- Flexible and reliable, with the ability to travel between all three store locations as needed.
Barista
Starbucks Coffee
Oceanside, NY
06.2019 - 08.2022
- Manage cash register operations, and handle payments efficiently and responsibly.
- Provide high-quality customer service to support customer satisfaction and loyalty.
- Experienced in all areas of service, including mobile orders, drive-thru, and café operations.
- Maintain store cleanliness and organization to meet and exceed corporate standards.
- Foster positive relationships with team members to contribute to a supportive, productive work environment.
Receptionist
Lager Counseling Services
Wantagh, NY
10.2021 - 04.2022
- Communicated effectively with clients, both over the phone and in person, providing support and clear information.
- Prepared preliminary reports using Google Docs, Google Sheets, Theranest, and other document creation and editing tools.
- Contributed to positive client interactions by providing accurate information and reliable support.
Education
Bachelor of Science - Social Work
Stony Brook University
Stony Brook, NY05-2027
Associate of Arts - Human Services
SUNY Nassau Community College
Garden City, NY05.2025
High School Diploma - IB History, IB English, IB Psychology
South Side High School
Rockville Centre, NY06.2021
Skills
- Empathy and patience
- Time management
- Computer programs
- Cultural awareness
- Effective communication
- Adaptability
- Decision-making
- Problem-solving
- Active listening
- Conflict resolution
- Team management
- Multi-task management
- Organizational skills
- Client advocacy
- Good Telephone Etiquette
- Task prioritization
Accomplishments
Phi Theta Kappa Honor Society
Timeline
Sales associate
Orangetheory Fitness
11.2023 - Current
Barista
Red Label Coffee Co.
08.2022 - 11.2023
Receptionist
Lager Counseling Services
10.2021 - 04.2022
Barista
Starbucks Coffee
06.2019 - 08.2022
Bachelor of Science - Social Work
Stony Brook University
Associate of Arts - Human Services
SUNY Nassau Community College
High School Diploma - IB History, IB English, IB Psychology
South Side High School