Kimberly Fleming
Hudson,FL
Summary
Dynamic Assistant Store Manager with a proven track record at Walmart for 14 years, adept in inventory management and team leadership. Excelled in enhancing customer experience and streamlining retail operations, achieving a 20% increase in customer satisfaction. Skilled in QuickBooks and fostering employee development, I thrive on driving performance improvements and maintaining high compliance standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Goal-oriented and energetic leader being talented at motivating team members to succeed.
Overview
14
14
years of professional experience
Work History
Cashier /Team Leader
Walmart
11.2010 - 09.2015
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Supported storewide efforts towards achieving sales targets through cross-selling related products or services during checkout process.
Assistant Store Manager
Walmart
06.2014 - 10.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Co Store Manager
Walmart
10.2015 - 01.2017
- Boosted store performance by implementing effective sales strategies and staff training programs.
- Increased profit margins by negotiating better deals with suppliers and optimizing pricing strategies.
- Spearheaded special projects such as store remodels or promotional events to drive growth and increase brand awareness.
- Analyzed sales data to identify trends, adjust strategies, and maximize revenue generation.
- Maintained high levels of cleanliness throughout the facility through regular inspections, addressing issues promptly.
- Monitored financial performance indicators to ensure fiscal responsibility while meeting or exceeding budgetary goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
Walmart
02.2017 - 09.2019
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Coaching Assistant
Walmart
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Business Administration - Business
SUNY Oswego
Oswego, NY05.2011
Skills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Retail Operations
Inventory Control
Customer Relations
Store Organization
Time Management
Team Building and Leadership
Store Opening and Closing
Attention to Detail
Customer Service Management
Hiring and Onboarding
Performance Improvement
Goal Setting
Employee Development
Training Management
Payroll Administration and Timekeeping
Management Team Building
Inventory Tracking and Management
Recruitment
Financial Management
Schedule Management
Employee Motivation
Scheduling
Effective leader
Delegating Work
Operations Management
Staff training/development
Teamwork and Collaboration
Inventory Management
Quickbooks
Vendor Management
Cost Control
Human resource policies
Regulatory Compliance
Performance Evaluations
Workforce Management
Timeline
Coaching Assistant
Walmart
09.2019 - Current
Assistant Store Manager
Walmart
02.2017 - 09.2019
Co Store Manager
Walmart
10.2015 - 01.2017
Assistant Store Manager
Walmart
06.2014 - 10.2015
Cashier /Team Leader
Walmart
11.2010 - 09.2015
Business Administration - Business
SUNY Oswego
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