Kimberly Fleuridor

Manage a 20-member cross-functional (multi-stakeholder) team and coordinated with 6 business partners toward launch from a one-way analog to two-way digital migration.

• Manage the entire life cycle of development and deployment, by tight deadlines.
• Reduced the end-of-year budget and secured additional business time by implementing a 7-system upgrade and changes simultaneously.
• Developed a project plan with the use of the Smartsheet tool, to review, design, and implement products and services.
• Coordinate with other work streams, documenting progress, implementation, timelines, milestones, issues, risks, and successes.
• Act as a single point of contact for project status, and executive status updates

Manage projects focused on customer journey mapping, user acceptance testing (UAT), regression testing, quality assurance, stakeholder communications, vendor management, and custom solution design.

• Manages development and provided regular executive summary reporting, including risk assessments.
• Created an impact analysis template to display the change to the organization.
• Oversees test case development, success metrics, punch list resolution, change management, and client approval.
• Increased customer satisfaction with accessible service charge notification.
• Achieved 100% uptime by monitoring processes and implementing preventive maintenance measures.
• Prevented project delays by allocating labor and costs via scope management.

Manage projects focused on customer journey mapping, user acceptance testing (UAT), regression testing, quality assurance, stakeholder communications, vendor management, and custom solution design.

• Manages development and provided regular executive summary reporting, including risk assessments.
• Created an impact analysis template to display the change to the organization.
• Oversees test case development, success metrics, punch list resolution, change management, and client approval.
• Increased customer satisfaction with accessible service charge notification.
• Achieved 100% uptime by monitoring processes and implementing preventive maintenance measures.
• Prevented project delays by allocating labor and costs via scope management.