Kimberly Flood
Fort Worth,TX
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management.
Overview
19
19
years of professional experience
Work History
Analyst, Policy & Procedure - Co-Brand
American Airlines
Fort Worth, TX
01.2022 - Current
- Serve as the operations Subject Matter Expert in the planning and execution of the Barclays program launch to the airport agents
- Collaborate with all levels of airline management to educate the frontline and facilitate visits by program team
- Represent Barclays in the field to gather engagement in the program
- Manage a network of 200+ champions systemwide and assist them in leading the program in their stations
Analyst, Policy & Procedure - Co-Brand
American Airlines
Fort Worth, TX
01.2016 - 01.2022
- Led the testing and data gathering for Customer Experience Automation products
- Collaborated with various stakeholders and product teams supporting Customer Experience Automation products
- Contributed new ideas and processes to promote feedback and increase communication with the front line
Analyst, Policy & Procedure - Co-Brand
American Airlines
Fort Worth, TX
05.2016 - 12.2019
- Represented the Airports group in the testing and cutover of the integral systems at merger
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of team of 23 testers
Analyst, Policy & Procedure - Co-Brand
US Airways
Tempe, AZ
09.2014 - 05.2016
- Tested QIK during its migration to Sabre and served as Subject Matter Expert at system cutover
- Built and provided basic end-user troubleshooting for QIK users in SSC and the field
- Created support documentation and training that enabled users to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Analyst, Policy & Procedure - Co-Brand
US Airways
Tempe, AZ
11.2011 - 09.2014
- Assisted customers with trip planning through scheduling, pricing and identifying best routes
- Informed clients of essential travel information and requirements to facilitate quality service
- Serviced Dividend Miles member’s loyalty accounts, including educating customers in the Frequent Flier program
Manager
Pretty Skin 4 Less
Pleasant Grove, UT
11.2007 - 07.2011
- Gathered and applied performance data to evaluate and improve operations, and target and forecast to current business conditions
- Planned marketing initiatives and leveraged referral network to promote business development
- Boosted team member productivity by streamlining processes and enhancing performance monitoring
Analyst, Policy & Procedure - Co-Brand
Covenant Realty Group
American Fork, UT
01.2005 - 11.2007
- Coordinated contracts, negotiations and all aspects of sales to finalize purchases
- Managed new construction, including collaborating with clients, architects, builders and city officials
- Supervised subcontractor operations and applied effective time, resource and money management strategies to deliver under-budget project completion
Skills
- Business analysis and development
- Team leadership
- Project management
- Sales and marketing
- Data collection and analysis
- Planning and organization
- Operations management
- Microsoft Office proficient
Timeline
Analyst, Policy & Procedure - Co-Brand
American Airlines
01.2022 - Current
Analyst, Policy & Procedure - Co-Brand
American Airlines
05.2016 - 12.2019
Analyst, Policy & Procedure - Co-Brand
American Airlines
01.2016 - 01.2022
Analyst, Policy & Procedure - Co-Brand
US Airways
09.2014 - 05.2016
Analyst, Policy & Procedure - Co-Brand
US Airways
11.2011 - 09.2014
Manager
Pretty Skin 4 Less
11.2007 - 07.2011
Analyst, Policy & Procedure - Co-Brand
Covenant Realty Group
01.2005 - 11.2007
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