Dedicated individual with a robust background in customer service and team collaboration. Skilled in maintaining quality control and training staff. Prepared to leverage experience in medical coding to support operational goals.
Overview
37
37
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Document Scanner
Iron Mountain
Lee's Summit, Missouri
08.2024 - Current
Organized and prepared documents for scanning to ensure smooth workflow.
Collaborated with team members to meet project deadlines and goals consistently.
Maintained quality control by reviewing scanned documents for clarity and completeness.
Assistant Manager
Dollar General
Blue Springs, MO
05.2021 - 09.2024
Assisted in daily store operations and maintained efficient workflow.
Managed inventory levels and organized stockroom for optimal product availability.
Trained new staff on store policies and customer service standards.
Ensured compliance with safety and sanitation regulations in the workplace.
Maintained accurate records of sales transactions using point-of-sale systems.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Coordinated schedules for team members to ensure adequate coverage during shifts.
Provided excellent customer service by addressing inquiries and resolving complaints.
Maintained cleanliness and organization of sales floor to enhance customer experience.
Supervised daily operations including scheduling shifts, assigning duties.
Accounts Receivable Bookkeeper
Independent Photo Art Supply
Kansas City, Missouri
09.1988 - 10.2003
Processed customer invoices using accounting software and maintained accurate records.
Managed accounts receivable aging reports to ensure timely collections.
Reconciled customer accounts and resolved discrepancies promptly.
Assisted in month-end closing procedures and financial reporting tasks.
Developed and implemented collection strategies for past due accounts.
Generated monthly invoices for customers.
Managed the day-to-day operations of the Accounts Receivable department.
Communicated regularly with customers regarding account balances, payment plans.
Processed payments received by check, credit card, and ACH deposits.
Education
Medical Billing And Coding
DeVry University
Naperville, IL
03.2024 - Current
Skills
Time management
Attention to detail
Data accuracy
Skilled in [software]
Medical coding
Medical coding guidelines
Medical coding certification
ICD-10 proficiency
CPT coding
Medical coding ethics
HIPAA compliance
Anatomy and physiology
Medical billing software
Medical terminology
Certification
Certified Coding Associate Anticipated January 2026
American Health Information Management Association (AHIMA) membership
Sr. Incident & Problem Manager / Product Owner – Critical Systems at Iron MountainSr. Incident & Problem Manager / Product Owner – Critical Systems at Iron Mountain