Kimberly Folsom
Fine,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Punctual and hones with solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Great at planning and running entertaining programs as accomplished .. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management. Success competent in leading counseling teams .Knowledgeable about managing facilities, activities and parent relations. Skilled in coordinating full schedules of activities and events to give clients lifelong memories and support important skill development. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Cook,waitress,cashier
COFFEE FEVER
08.2019 - 09.2022
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Tallied cash drawer at beginning and end of each work shift.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Used cash registers and credit card machines to cash out customers.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
Summer Rec Director
Town Of Fine
07.2015 - 08.2018
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Oversaw team of counselors and support team members.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Selected fresh and modern curricula, lesson plans and technological resources for instruction.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored budget and expenditures, keeping facility within budget.
- Partnered across departments to run smooth, professional events and activities.
Cafeteria
Clifton Fine Central School
09.2008 - 06.2018
- Cleaned and sanitized surfaces, tools and equipment.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Processed payments for orders and provided customers with change.
- Assisted cashiers with processing customer payments and documenting orders.
- Restocked condiments, beverages and utensils per expected use levels.
Education
High School Diploma -
Clifton Fine Central
Star Lake, NY06.1990
Cna - Nurses Aide
Southwest Tech
Fowler,NY06.1988
Skills
- Training and Development
- Corporate Bill Payment
- Product Knowledge
- Report Preparation
- Staff Training
- Customer Transactions
Timeline
Cook,waitress,cashier
COFFEE FEVER
08.2019 - 09.2022
Summer Rec Director
Town Of Fine
07.2015 - 08.2018
Cafeteria
Clifton Fine Central School
09.2008 - 06.2018
High School Diploma -
Clifton Fine Central
Cna - Nurses Aide
Southwest Tech
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