KIMBERLY FOLTZ
Patient Billing Specialist
Newark,OH
Summary
Professional employee dedicated to providing excellent customer service. Highly adaptive, flexible style while working with diverse populations and managing heavy caseloads. Qualified Processing Specialist with 13 years of experience in fast-paced office settings. Team player adept at driving efficiency through encouraging collaboration. Highly adept working with Mircosoft.
Overview
28
28
years of professional experience
Work History
Mortgage Processing Specialist
TrueCore Federal Credit Union
08.2022 - Current
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Supported other operational teams with financial transactions and account maintenance.
- Set up and completed loan submission packages.
- Created strong working relationships with advisors, assistants and support staff.
- Utilized and trained associates on various financial products and software programs.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with internal departments to align marketing campaigns.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Funder
Priority Mortgage Incorporated
08.2019 - 08.2022
- Complete all funding (FHA, VA, USDA, Conventional) for all loans, Insure all FHA loans, complete MERS updates on closed loans, update mortgage payee clause with insurance agents on all closed loans, assist processors with employment verifications, and complete data verify.
- Facilitated cross-functional collaborations between departments to develop stronger, more cohesive funding requests that aligned with organizational objectives.
Closing Document Preparation Specialist
Equity Resources
09.2014 - 08.2019
- Completes closing documents for every loan
- Confirms employment for every borrower
- Ensures financial statements are accurate, confirms taxes, homeowner’s insurance is paid and escrowed for every purchase, and refinance
- Confirms guidelines for each investor, FANNIE MAE AND FREDDIE MAC guidelines are complied with, ensures MERS registrations is completed, and all vesting is correct on the
- Deed of Trust, Mortgages, and Notes for every loan
- Reviews all closing documents prior to sending them to the title companies and or attorney firms.
- Prepared electronic presentations by customizing templates and creating or manipulating basic graphics using Microsoft PowerPoint.
- Prepared PDF documents, created fillable forms, edited text and set properties and bookmarks in Adobe Acrobat.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Gained strong leadership skills by managing projects from start to finish.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Suspense Coordinator
Equity Resources
09.2014 - 04.2015
- Perform all suspense coordinator functions and responsibilities including gathering, reviewing, and clearing loan conditions
- Reconciling all post-closing suspense conditions on any loans sent to investors in order for the loans to become purchased
- Manages suspense pipeline and meets crucial deadlines
- Works with Production Specialists, Underwriters, Closers, Compliance Officers& Mortgage
- Specialists to provide timely solutions to the clearing of loan conditions
- Promoted from receptionist to Junior Accountant.
Closing Supervisor
Resources, Park Place
03.2013 - 09.2014
- Responsible for a team of five individuals, tracking their work progression, coaching and educating on policies and procedures that enable loans to be purchased quickly
- Delegate projects and work assignments for each employee
- Lead and motivate each employee to do their best, by providing attainable goals
- Provide quality training to each employee to enhance their work performance
- Tracking employees work performance through monthly reports.
Closing Document Assistant
01.2010 - 03.2013
- Send all original Notes and Mortgages to assigned warehouses
- Reviewed all closing packages upon their return to ensure all documents were signed by borrowers and settlement agents
- Ensuring that all closing stipulations from the
- Underwriting Department have been completed
- Following up with title companies to ensure all missing documents have been received, and that all short term policies and final policies have been received and recorded
- Uploading all closed loans to investors and ensuring the investors purchase the loans.
Production Specialist
03.2010 - 11.2011
- Ensure compliance with company policies, underwriting guidelines and lending-program requirements
- Guarantee the prompt and accurate packaging of all loans originated by our mortgage specialists
- Responsibilities: Gather information and take each file from pre-approval to closing
- Input proper loan information into the system for processing
- Meet crucial deadlines requested
- Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting
- Review file documentation and make sure all items needed are requested
- Order and coordinate loan documents
- Perform any additional duties/activities assigned by management.
Case Manager
Licking County Child Support Enforcement Agency
01.2002 - 12.2010
- Secured child support payments for Licking County children
- Responsible for a caseload of over 800 cases
- Prepared written correspondence to be sent to clients and third parties
- Routinely testified in open court regarding delinquent child support and medical orders
- Accurately maintained a calendar of activity to be monitored daily
- Acknowledged for top collections in agency for 3 consecutive years
- Captain of
- Relay for Life, successfully collected over $5,000.00
- Actively participate of Operation Feed Committed, raised over $8,000.
Junior Accountant
Box USA
01.1998 - 12.2002
- Promptly answered multi-line phone
- Scheduled client appointments
- Answered all incoming mail
- Prepared daily roll stock reports
- Successfully managed accounts payable.
Trainer/ Supervisor
Alliance Data Systems
01.1996 - 12.1998
- Effectively trained a staff or 8 in the art of collecting on past due accounts
- Oversaw and monitored all phone calls to assure adherence of collection laws
- Skipped traced on accounts to locate and collect payments
- Within two years was promoted from collector to trainer and then promoted to supervisor.
Education
Central Ohio Technical College
Newark, OHSkills
- Organized
- Conflict resolution
- Creative & resourceful
- Excellent interpersonal skills
- Collections & skip tracing
- Scheduling
- Excellent attendance
- Accounts payable
- Effective trainer
- Ability to interpret laws, procedures, and policies
- Interviewing for information
- Entrusted with confidential information
- Types 65 WPM65
- Data Processing
- Quality Control
Timeline
Mortgage Processing Specialist
TrueCore Federal Credit Union
08.2022 - Current
Funder
Priority Mortgage Incorporated
08.2019 - 08.2022
Suspense Coordinator
Equity Resources
09.2014 - 04.2015
Closing Document Preparation Specialist
Equity Resources
09.2014 - 08.2019
Closing Supervisor
Resources, Park Place
03.2013 - 09.2014
Production Specialist
03.2010 - 11.2011
Closing Document Assistant
01.2010 - 03.2013
Case Manager
Licking County Child Support Enforcement Agency
01.2002 - 12.2010
Junior Accountant
Box USA
01.1998 - 12.2002
Trainer/ Supervisor
Alliance Data Systems
01.1996 - 12.1998
Central Ohio Technical College
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